WHO WE ARE LOOKING FORWe seek an enthusiastic, organized, and hard-working
Senior Slate Agent to join our growing online and in-person customer-facing team. This is an exciting opportunity to join a startup company and shape its future. You will act as the authentic voice of Slate, the very front-line of the organization both in-person and virtually, and partner closely with your Manager to achieve shared goals. You will partner with your Manager to lead teammates, special projects, and develop relationships with our prospective clients through an educational approach, paying close attention to detail, and evangelizing our product. You will guide customers through Slate's products, turning fans into multipliers. The ideal candidate will carry with them a deep sense of responsibility for each individual's experience with a focus on responsiveness, transparency, and following through on commitments. Communication skills, both written and verbal, are of utmost importance. A high level of self-awareness and a strong natural curiosity to learn would help set the great apart from the good.
The regular work schedule will require availability to work evenings, weekends, and holidays to meet business needs. At Slate, we are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $84,600-$106,000. Compensation may vary based on relevant experience, skills, and competencies, as well as geographic location. (Miami, FL)WHAT YOU GET TO DOOwn the Customer Relationship- Independently manage a portfolio of prospective and active clients across all stages of the discovery, purchase, and delivery lifecycle, exercising judgment on outreach cadence, communication approach, and escalation decisions
- Serve as the primary point of accountability for client outcomes, making real-time decisions to resolve concerns, adjust strategy, and ensure a differentiated experience without requiring supervisory review for standard issues
- Discover, manage, and oversee the execution of Slate activations, handling client interactions as well as directing how the brand and product are presented
Exercise Subject Matter Authority - Function as a recognized expert amongst your peers and customers on Slate vehicles, EV technology, ownership considerations, and charging infrastructure, providing guidance that directly influences client purchase decisions
- Independently evaluate client needs and determine the most appropriate product, financing, and delivery configuration, drawing on deep product and market knowledge
- Fluently navigate complex transaction topics including financing structures, registration requirements, trade-in valuation, and delivery logistics, advising clients without escalation on all but the most exceptional situations
- Successfully manage your own customers while taking time to mentor those on your team
Drive Process and Operational Quality - Establish and maintain rigorous CRM standards that serve as the system of record for client relationships, with accountability for data integrity across the full customer lifecycle
- Identify patterns in client concerns, product questions, and friction points, synthesizing observations into actionable recommendations for leadership on process improvements and communication enhancements
- Own the development and refinement of sales, delivery, or service processes, presenting tangible deliverables such as client communication templates or updated SOPs that elevate team-wide performance
Make Consequential Decisions Independently - Determine appropriate resolutions for customer issues within defined authority levels, including accommodations, timeline adjustments, and service recovery, without requiring Manager approval for routine determinations
- Escalate selectively and aid your team in problem-solving, distinguishing between issues that fall within personal authority and those that warrant Manager review
- Manage competing client priorities and pipeline complexity using independent time management and organizational judgment
Build Brand Advocacy- Cultivate long-term client relationships that produce repeat engagement and active brand advocacy, creating a community of Slate owners who evangelize the product
- Bring an entrepreneurial mindset to the role, proactively identifying and acting on opportunities to improve outcomes for clients and the business
WHAT YOU BRING TO THE TEAM- Bachelor's or Associate's degree is preferred, but not required given relevant and commensurate professional experience.
- 5+ years of proven experience in Sales or Customer Service roles, ideally with electric vehicles, their ownership, and electric vehicle charging. Preference for high-volume retail.
- Passionate to work for a disruptor in the automotive industry, particularly with EVs.
- Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.
- Fearlessness and initiative, extremely hardworking, does the right thing when no one is looking.
- Transparency, integrity, and honesty, you are not afraid to admit when you are wrong.
- Ability to work independently with modest supervision and in a team environment.
- Resilience for the whirlwind of changes that is the norm at a start-up.
- Comfort with ambiguity and making the best judgment without full information.
- An understanding that you will be a part of creating processes and procedures, not following them.
