What you'll do- Participate in on-call and incident response:
Respond to production incidents, contribute to service restoration, and support clear communication during incidents. Over time, take increasing responsibility for leading incidents end-to-end. - Improve operational reliability:
Identify recurring issues and reliability risks, and drive fixes through better alerting, automation, system changes, or process improvements. - Own parts of the production environment:
Operate and improve Kubernetes clusters, cloud infrastructure, and core platform services, with growing ownership as familiarity increases. - Strengthen observability:
Improve dashboards, alerts, logs, and traces so issues are detected earlier and diagnosed faster, with a strong focus on actionable signals. - Reduce operational toil:
Automate repetitive tasks, simplify runbooks, and improve tooling to make on-call and day-to-day operations easier and safer. - Support safe change:
Improve deployments, rollback mechanisms, and operational readiness to reduce the risk of incidents caused by change. - Contribute to operational practices:
Write and maintain runbooks, participate in blameless post-mortems, and help improve incident response processes over time. - Collaborate closely with engineers:
Work with product and feature teams to improve production readiness, service ownership, and reliability expectations.
What we're looking for- 3-6+ years in SRE, DevOps, Platform, or operations-heavy engineering roles.
- Experience supporting production systems and participating in on-call rotations.
- Comfortable debugging live systems under pressure.
- Experience operating cloud infrastructure (AWS preferred).
- Working knowledge of Kubernetes and containerised workloads.
- Infrastructure as Code experience (Terraform or similar).
- Familiarity with monitoring and alerting tools (Datadog, Prometheus, etc).
- Scripting or automation experience (Python, Bash, or similar).
The way we work1. Build to LastWe design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your PracticeIdeas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay SteadyWe move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others BetterHonest feedback, steady support, and shared growth keep our teams improving together.
Why you will flourish with us ?- In office to collaborate with like-minded professionals
- Healthcare, Dental, Vision benefit options
- 401k with 3% match
- Personal development budget of $500 per annum
- Become an owner, with shares (equity) in the company, if Heidi wins, we all win
- The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
- The opportunity to fast track your startup career!
