WORK OPTION: Remote
The NBA is hiring a Senior Site Reliability Engineer (SRE) - Messaging & Collaboration to ensure the availability, performance, and reliability of enterprise messaging and collaboration platforms, including Microsoft Exchange Online (M365), email security, Slack, and Microsoft Teams.
This is a mission-critical role supporting the NBA's most visible operations including live games, playoffs, drafts, and global events, where speed, precision, and accountability matter.
Major ResponsibilitiesWhat You'll Do- Own reliability and operational excellence for messaging and collaboration platforms.
- Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services.
- Lead incident response, service restoration, and root cause analysis in high-pressure, real-time scenarios.
- Design and operate highly available, secure, and compliant messaging architectures.
- Automate operations using PowerShell and Microsoft Graph.
- Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations.
- Provide white-glove, high-touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency.
- Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery.
On-Call, After-Hours & NBA Game / Event Support (Required)- Participate in a formal rotating on-call schedule.
- Provide after-hours, weekend, and holiday support.
- Deliver heightened on-call coverage during live NBA games, playoffs, drafts, and major league events.
- Respond rapidly to incidents impacting game operations, executive leadership, or league-wide communications.
- Comfortable operating in high-stakes, zero-tolerance downtime environments where rapid resolution is essential.
Required Education/Professional Experience- A bachelor's degree in computer science or related technical field
- 10+ years of experience in enterprise messaging, infrastructure, or reliability engineering.
Required Skills/Knowledge Attributes- Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments.
- Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus).
- Advanced PowerShell automation skills.
- Experience supporting Slack enterprise environments.
- Proven ability to support executives and business-critical operations with urgency and precision.
- Calm, decisive, and effective during live incidents and high-visibility NBA events.
Salary Range:$140,000-$150,000
Job Posting Title:Senior Manager
Employees currently are eligible to receive an annual discretionary performance bonus, awarded at the sole discretion of the Company and subject to any terms and conditions set by the Company. Employees and/or eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical; dental; vision; life/AD&D insurance; short- and long-term disability; fertility and family-forming assistance; wellbeing allowance; educational assistance; mental health coaching/therapy; tax advantaged accounts such as HSA and healthcare/dependent care FSAs; a 401(k) retirement plan; and time off benefits that include vacation, sick time, and personal days.
