Bank of America Corporation

Senior Site Reliability Engineer

Bank of America Corporation$120K — $150K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in platform, systems, or infrastructure engineering with automation focus
  • Proficient in SRE best practices, particularly in reducing toil and enhancing observability
  • Skilled in automation tools (e.g., Ansible) and scripting (Golang, Python)
  • Experienced in enterprise service mesh platforms
  • Familiar with Infrastructure as Code (IaC) and CI/CD pipelines
  • Strong emphasis on reliability testing and troubleshooting complex workflows

Responsibilities

  • Designs solutions to visualize key production support metrics for operational readiness
  • Develops software/process improvements to reduce 'toil' through collaboration
  • Creates error budget policies with teams to prioritize reliability work
  • Identifies capacity bottlenecks and low-level errors to enhance reliability
  • Plans monitoring assessments for new changes in collaboration with development partners
  • Acts as a subject matter expert in incident management and complex problem solving
  • Defines and matures SLIs, SLOs, and service health reporting for Azure services

Benefits

  • Mentorship opportunities to elevate engineering skills
  • Access to advanced reliability management tools and technologies
  • Collaborative workplace culture promoting innovation
  • Exposure to high-complexity platform reliability initiatives
  • Involvement in significant cross-functional engineering partnerships
Full Job Description
Job Description:

This job is responsible for partnering with leaders across engineering and technology to define objective reliability goals for services. Key responsibilities include composing observability designs through instrumentation and dashboards, identifying root causes of complex/impactful issues, partnering with cross functional teams to deliver sustainable design patterns, and driving early adoption of non-functional production support requirements. Job expectations include automating services to improve reliability and efficiency and influencing a culture of innovation and continuous improvement.

The Senior Site Reliability Engineer acts as an advanced senior individual contributor responsible for designing, implementing, and maturing reliability engineering capabilities. The role focuses on complex technical problem solving, reliability architecture, automation strategy, observability maturity, platform resiliency, and operational excellence. The ideal candidate can operate across both strategy and execution: defining patterns, building automation, mentoring engineers, resolving hard platform issues, and driving long-term reliability improvements.

Responsibilities:
  • Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention
  • Develops software solutions and/or improved processes to address work identified as 'toil' by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability
  • Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility
  • Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability
  • Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs
  • Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations
  • Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support
  • Serve as a senior technical authority for platform reliability, resiliency, observability, automation, and production readiness
  • Design and implement advanced reliability patterns for landing zones, private networking, DNS, firewalls, regional resiliency, service health checks, and workload onboarding
  • Lead complex platform reliability initiatives such as secondary-region readiness, egress/ingress observability, private DNS resolver monitoring, GenAI platform health checks, and enterprise dashboard automation
  • Define and mature SLIs, SLOs, reliability indicators, alerting standards, and service health reporting for Azure platform services
  • Develop reusable Terraform modules, automation frameworks, and CI/CD patterns that improve consistency, compliance, and operational quality
  • Drive observability improvements using Log Analytics, Dynatrace, Resource Graph, dashboards, and enterprise monitoring tools
  • Identify systemic reliability risks and translate them into engineering roadmaps, remediation plans, automation opportunities, and operational controls
  • Lead deep technical investigations for major incidents, recurring problems, platform defects, or service degradation events
  • Partner with security and governance teams to integrate IAM, policy-as-code, vulnerability remediation, control validation, and audit readiness into Azure platform operations
  • Provide technical design input for new Azure services and workloads to ensure operational readiness before production adoption
  • Mentor SRE engineers and raise the technical bar for automation, troubleshooting, documentation, resiliency design, and production support
  • Create executive-ready technical summaries, reliability narratives, and recommendations for leadership review
  • Establish reusable standards for runbooks, dashboards, health checks, problem records, post-incident reviews, and production-readiness gates


Required Qualifications:
  • 5+ years of experience in platform, systems, or infrastructure engineering, with a strong focus on automation and integration
  • Proficiency in SRE best practices; Proven ability to reduce toil and improve observability of the environment
  • Experience with automation and orchestration tools (e.g., Ansible or similar), and scripting with golang, Python, or equivalent
  • Experience with supporting enterprise service mesh platforms
  • Experience with Infrastructure as Code (IaC) concepts and CI/CD pipelines supporting automated builds, validation, and deployments
  • Experience integrating provisioning workflows with platform services such as virtualization, networking, identity, monitoring, and configuration management systems
  • Strong focus on testing and reliability, including automated integration/validation testing and troubleshooting of complex workflows


Desired Qualifications:
  • Experience with CI/CD pipelines and infrastructure-as-code (e.g., Terraform, Ansible)
  • Familiarity with containerization and orchestration platforms (e.g., Kubernetes)
  • Experience in financial services or highly regulated environments
  • Strong analytical and problem-solving skills with data-driven decision making
  • Ability to communicate complex technical concepts to non-technical stakeholders
  • Prior experience mentoring or leading engineering teams


Skills:
  • Architecture
  • Collaboration
  • Innovative Thinking
  • Result Orientation
  • Solution Design
  • Adaptability
  • Analytical Thinking
  • Influence
  • Stakeholder Management
  • Technical Strategy Development
  • Other
  • Terraform


Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

Similar Jobs

More Jobs at Bank of America Corporation

More Finance & Insurance Jobs

Find similar Senior Site Reliability Engineer jobs: