Position Overview

As a Site Reliability Engineer, you'll own the reliability, observability, and operational excellence of our Unified Call (UC) platform-the mission-critical system responsible for handling 911 calls.

This is a foundational role on a growing Platform Engineering team. You'll help evolve the systems, tooling, and operational practices that support our applications today while building the foundation for the next phase of our growth. You'll have significant ownership, high visibility, and the opportunity to shape how reliability engineering is practiced across one of the company's most important products.

This is a hybrid role, with an expectation of four days per week in our Manhattan office.
Key Responsibilities

• Design and improve observability, monitoring, alerting, and incident response across the Unified Call platform.
• Build and mature deployment processes that improve reliability and reduce operational risk.
• Partner closely with Platform Engineering and the Unified Call engineering team to improve system resiliency and uptime.
• Analyze system architecture, identify operational risks, and implement improvements before they become customer-impacting incidents.
• Develop dashboards, automation, and operational tooling that enable engineers to confidently operate production systems.
• Help establish Site Reliability Engineering best practices as the organization continues to scale.

What Make You a Great Fit

We're looking for someone who has:

• 5+ years of experience as a Site Reliability Engineer, Infrastructure Engineer, Platform Engineer, or similar role.
• Strong experience with observability platforms (Datadog strongly preferred).
• Experience supporting Kubernetes-based cloud infrastructure, preferably AWS.
• Experience designing monitoring, alerting, deployments, and operational automation for production systems.
• Experience working with message queues, event-driven architectures, or messaging platforms such as RabbitMQ or Kafka.
• Working knowledge of cloud networking fundamentals.

We believe this role requires someone who is comfortable:

• Building systems from the ground up rather than maintaining mature environments.
• Taking ownership of ambiguous technical problems with minimal direction.
• Leading operational improvements rather than simply executing assigned tickets.
• Collaborating across engineering teams while driving initiatives independently.

Bonus (optional)

• Telephony or communications infrastructure experience (strong bonus)
• Experience supporting highly available, mission-critical distributed systems

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Development Programs
• And yes, we have snacks in our offices

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$141,000-$216,600 USD

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.