Ricoh USA, Inc.

Senior Site Manager

Ricoh USA, Inc. • $75K — $95K *
Fayetteville, AR 72701In-Person
Real Estate & Construction
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in a customer-facing B2B or technical setting.
  • 2+ years of experience in people management (preferred).
  • Strong skills in operational leadership and problem-solving.
  • Excellent communication and presentation skills.
  • Proficient with advanced technology and Office 365.
  • Passionate about delivering exceptional customer experiences.

Responsibilities

  • Lead and develop high-performing teams.
  • Manage multiple service lines including print, mail, imaging, hospitality, and courier services.
  • Drive SLA performance and operational efficiency while maintaining customer satisfaction.
  • Partner with clients to enhance workflows and business processes.
  • Lead change management initiatives and continuous improvement projects.
  • Oversee staffing, coaching, and performance management.

Benefits

  • Opportunity to lead impactful client operations.
  • Chance to develop and mentor talented teams.
  • Involvement in driving business growth and service excellence.
  • Role as a trusted advisor in a dynamic customer-focused environment.
Full Job Description
About the Job

We're Hiring: Senior Site Manager

Are you a proven leader who thrives in fast-paced, client-facing environments? Join us as a Senior Site Manager and lead the day-to-day operations of a large-scale managed services site while driving operational excellence, customer satisfaction, and team performance.

What You'll Do:

  • Lead and develop high-performing teams.
  • Manage multiple service lines including print, mail, imaging, hospitality, and courier services.
  • Drive SLA performance, operational efficiency, and customer satisfaction.
  • Partner with clients to improve workflows and business processes.
  • Lead change management initiatives and continuous improvement projects.
  • Oversee staffing, coaching, performance management, and succession planning.


What We're Looking For:

  • 5+ years of experience in a customer-facing, B2B and/or technical environment.
  • 2+ years of people management experience preferred.
  • Strong operational leadership and problem-solving skills.
  • Excellent communication and presentation abilities.
  • Advanced technology aptitude and Office 365 proficiency.
  • Passion for delivering exceptional customer experiences.


Why Join Us?

  • Lead impactful client operations.
  • Develop and mentor talented teams.
  • Drive business growth and service excellence.
  • Be a trusted advisor in a dynamic, customer-focused environment.


Apply today and take the next step in your leadership career!

About Ricoh USA, Inc.

Ricoh USA, Inc. is a technology company that provides document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. The company is a subsidiary of Ricoh Company, Ltd., a Japanese multinational imaging and electronics company. Ricoh USA, Inc. was founded in 1962 and is headquartered in Malvern, Pennsylvania.
Learn more about Ricoh USA, Inc.
Size
17,000 employees
Industry
Enterprise Technology
Founded
1962
* Ladders Estimates

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