CDW Corporation

Senior ServiceNow Technical Consultant

CDW Corporation$190K — $220K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree and 5+ years experience OR 9+ years experience in relevant field
  • 3+ years focused on ServiceNow platform implementations
  • ServiceNow CSA plus multiple ServiceNow CIS certifications
  • Extensive knowledge of ITIL framework and proven experience applying ITIL principles
  • Expertise in LDAP, SSL, SAML/SSO, and web services integrations
  • Proven track record leading development and delivery of complex ITSM solutions using Agile methodologies
  • Exceptional communication skills for technical and non-technical stakeholders
  • Strong leadership capabilities with focus on mentoring team members
  • Customer-centric mindset with proven ability to influence project outcomes

Responsibilities

  • Lead the estimation, design, and delivery of advanced customer solutions
  • Spearhead the creation and improvement of technical best practices and standards
  • Oversee quality and consistency of all technical deliverables
  • Champion the evolution of Professional and Managed Services processes
  • Manage and mentor junior consultants throughout project lifecycles
  • Collaborate with cross-functional teams to tackle complex technical challenges
  • Continuously assess and enhance internal processes for optimal service delivery
  • Stay up-to-date with emerging technologies and ServiceNow platform updates

Benefits

  • Comprehensive benefits package including health, dental, and vision insurance
  • Flexible work environment with options for remote work
  • Professional development opportunities and training programs
  • Retirement savings plan with employer matching
  • Employee assistance programs and wellness resources
Full Job Description
As a Senior ServiceNow Technical Consultant, you will take on a leadership role in developing and implementing cloud computing platforms to facilitate efficient digital workflows for enterprise operations. Your expertise will be pivotal in guiding complex technical implementations, ensuring customer success, and establishing value through innovative solutions.

What You Will Do
  • Lead the estimation, design, and delivery of advanced solutions for customers incorporating deep understanding of process design, ServiceNow technical best practices, and industry standards
  • Spearhead the creation, deployment, and enhancement of technical best practices and standards, driving continuous improvement
  • Oversee completeness, consistency, and high quality of technical deliverables to ensure they meet customer expectations
  • Champion the evolution of Professional and Managed Services processes, enhancing portfolios, capabilities, and best practices
  • Manage and mentor junior consultants, providing guidance and support throughout project lifecycles
  • Collaborate closely with cross-functional teams to address complex technical challenges
  • Continuously assess and enhance internal processes to optimize efficiency and effectiveness in service delivery
  • Stay abreast of emerging technologies, industry trends, and ServiceNow platform updates

What We Expect of You
  • Must have an active Top Secret clearance and also have an active IAT-II certification
  • Bachelor's Degree and 5+ years experience OR 9+ years experience
  • 3+ years focused on ServiceNow platform implementations
  • ServiceNow CSA, plus multiple ServiceNow CIS certifications demonstrating advanced proficiency
  • Extensive knowledge of ITIL framework and proven experience applying ITIL principles
  • Expertise in LDAP, SSL, SAML/SSO, and web services integrations
  • Demonstrated track record leading development and delivery of complex ITSM solutions including Agile methodologies
  • Exceptional communication skills for both technical and non-technical stakeholders
  • Strong leadership capabilities with focus on mentoring and developing team members
  • Customer-centric mindset; proven ability to make sound decisions impacting project outcomes
    Pay range: $190,000 - $220,000 depending on experience and skill set
    Salary ranges may be subject to geographic differentials
    Benefits overview: https://cdw.benefit-info.com/


About CDW Corporation

CDW is a provider of IT solutions for business, government, education, and healthcare. It features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Headquartered in Vernon Hills, Illinois, With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

CDW Corporation Careers

Join the vibrant team at CDW Corporation, a leading provider of technology solutions and services, where innovation, leadership, and growth are at the heart of what we do. As a powerhouse in the tech industry, CDW Corporation offers unparalleled job opportunities to both seasoned professionals and those at the start of their careers.

Work You’ll Do

At CDW Corporation, you’ll be part of a culture that cherishes diversity, innovation, and leadership. Our team is composed of over 10,000 strong, dedicated professionals who lead the way in technology and consulting services. We are committed to helping some of the world’s most well-known companies navigate their digital transformation journeys.

Explore Professional Growth and Development

CDW Corporation is not just a company; it's a place where you can shape your future. With a variety of career paths available, your professional growth is supported by robust training programs, diversity training, and opportunities for leadership development. We believe in fostering a culture where innovation thrives and where our employees are encouraged to develop new skills and gain valuable experiences.

Internship Programs

Kickstart your career with CDW Corporation’s dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, ensuring you gain the experience and insights needed to excel. Our internships are designed to transform students into professionals by involving them in projects that promote problem-solving, networking, and professional growth.

Join Our Team

Discover the wide range of job opportunities at CDW Corporation, from technology to business management. Each position offers a chance to work on transformative technology solutions while building a career that aligns with your passions and skills.

Benefits of Working at CDW Corporation

Choosing to work at CDW Corporation means opting for a career that comes with competitive benefits designed to support you and your family. These include health, dental, and vision insurance, employee wellness programs, and generous retirement plans. Our commitment to employee well-being is reflected in every aspect of our corporate structure.

Inclusive Hiring Process

Our hiring process is designed to be transparent and inclusive, ensuring that all candidates, regardless of background, feel valued from the initial interview through to potential employment. We look for passionate, curious, and innovative team players who are ready to drive change. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s at the forefront of the technology sector.

Stay Connected

Keep up to date with the latest at CDW Corporation by following our careers blog. Gain insider perspectives, industry-leading insights, and career tips that you can put to use today—all from the people who work here.

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Explore Jobs at CDW Corporation

Search open positions that match your skills and interests on our careers page. Whether you’re looking to contribute your experience or start fresh, CDW Corporation offers a path for you. [SEARCH CDW JOBS] Join CDW Corporation and be part of a team that values professionalism, opportunity, and innovation. Let’s shape the future together!
Learn more about CDW Corporation
Size
13,900 employees
Market Cap
$24.1 billion
Industry
Net Income
$788.4 million
Founded
1984
5 Year Trend
+8.8%
Revenue
$18.4 billion
NASDAQ

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