Senior ServiceNow Technical Architect, Victoria, British Columbia
# of Positions: 1
Project Name: Service Management Transformation Program
Project Overview: The Service Management Transformation Programs is focused on transforming IT service operations to ensure a superior customer experience and to contribute to the success of government programs.

Estimated Work Start Date: 16-Sep-2024
Estimated Work End Date: 31-Mar-2025
Standard Hours Per Day: 6.00
Estimated Work Days: 139.00

The Province is implementing various modules of ServiceNow, with several already in production which include:
• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Order Management (Service Request, Request for Fulfillment, Service Catalogue)
• Service Asset and Configuration Management and Configuration Management Database (SACM/CMDB)
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Field Services (FSM)
• Continuous Improvement (CIM)
• Strategic Portfolio Management (SPM)

The Senior ServiceNow Technical Architect is required to have the following skills and experience:
• Education:
o Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

• Experience:
o Minimum of 10 years experience in IT architecture, with a focus on the ServiceNow platform.
o Extensive experience with ServiceNow solution architecture, including ITSM, ITOM, ITAM.
o Previous experience in leading and managing complex ServiceNow solution development.
o Proven track record of designing and implementing future state architectures.
o Strong knowledge of Common Service Data Model (CSDM) and its implementation.
o Experience in establishing and managing a Centre of Excellence or Architectural Board.
o Experience with Agile methodologies and DevOps practices.

• Technical Skills:
o Proficiency in JavaScript, HTML, CSS, AngularJS, and other web development technologies.
o Experience with ServiceNow integrations using REST, SOAP, and other integration technologies.
o Expert skills in Powershell
o Expert skills in Server & Infrastructure technologies
o Experience with Azure, AWS, and cloud providers with ServiceNow
o Familiarity with ITIL and other IT service management frameworks.
o Familiarity with ServiceNow's licensing model

• Leadership Skills:
o Proven ability to lead and mentor a team of developers.
o Strong organizational skills and the ability to manage and prioritize multiple projects.

In addition to the skills and experience set out above, the Proponents should demonstrate that the proposed Consultant(s) have the following additional skills and experience:

• Soft Skills:
o Excellent problem-solving and analytical skills.
o Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
o Ability to work independently and manage multiple tasks and projects simultaneously.

• Certifications:
o ServiceNow Certified Application Developer.
o ServiceNow Certified System Administrator.
o Additional ServiceNow certifications (e.g., ITOM, ITSM, ITAM).
o Ideal candidates will have one of: Certified Workflow Architect, Certified Technical Architect, or
Certified Master Architect.

The Proposal should demonstrate the proposed Resource has experience, within the past 15 years (as of the Closing Date of this RFP) with:

1. IT architecture, with a focus on the ServiceNow platform (minimum 10 years);
2. Extensive experience with ServiceNow solution architecture, including ITSM, ITOM, ITAM;
3. Leading and managing complex ServiceNow solution development;
4. Proven track record of designing and implementing future state architectures;
5. Strong knowledge of Common Service Data Model (CSDM) and its implementation;
6. Experience in establishing and managing a Centre of Excellence or Architectural Board;
7. Experience with Agile methodologies and DevOps practices; and
8. Technical skills as follows:
   1. Proficiency in JavaScript, HTML, CSS, AngulaJS, and other web development technologies;
   2. Experience with ServiceNow integrations using REST, SOAP, and other integration technologies;
   3. Expert skills in Powershell;
   4. Expert skills in server & Infrastructure technologies;
   5. Azure, AWS, and cloud providers with ServiceNow;
   6. Familiarity with ITL and the IT Service Management Frameworks; and
   7. Familiarity with ServiceNow's licensing model.