Date Posted:2026-07-22
Country:United States of America
Location:US-NY-ROME-104 ~ 104 Otis St ~ OTIS
Position Role Type:Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required
The
Senior Manager - PTS Service Manager is accountable for managing a portfolio of in-service aftermarket products and services associated with the Power Transmission Systems (PTS) business based in Rome, New York. This role serves as the primary customer interface to aftermarket customers and leads the execution of all aftermarket commitments, including product performance, customer satisfaction commercial deliverables, and financial outcomes (including pricing and profitability). The Service Manager acts as the primary GM interface to global commercial, military and MRO customers.
The Service Manager is accountable for the in-service lifecycle of all PTS products across more than 40 rotorcraft and fixed-wing platforms, as well as a broad range of Industrial Gas Turbine (IGT) customers, in both land-based and marine applications.
What You Will Do- Customer & Stakeholder Interface: Manage customer escalations on risks, schedule and deliverables on aftermarket orders and contracts
- Product Performance: Drive in-service product performance including cost, quality, reliability and delivery.
- Program Leadership: Lead a cross-functional IntegratedProgram Team (IPT) to deliver on the business' key objectives, including:
- Performance to the financial plan
- On-time hardware delivery with uncompromising quality standards
- Achievement of inventory reduction and overdue order targets
- Timely development of proposals that are aligned with the business' strategic goals
- Proposal Process: Set pricing parameters and negotiation boundaries for aftermarket contracts.
- Risk Management: Identify and mitigate risks across technical, commercial, and industrial domains. Develop actionable risk mitigation strategies to address potential challenges.
- Opportunity Development: Identify and capitalize on opportunities to improve program execution and develop associated implementation plans.
- Program Reporting: Deliver clear and concise program updates, including status, risks, and opportunities, at regular cadence reviews and to all levels of business leadership, as required.
Must Have Qualifications- Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
- Experience in program management, aftermarket program management, supply chain management and/or operations management
Preferred Qualifications- Proven ability to lead cross-functional teams in a complex aerospace or defense environment
- Strong customer relationship management skills, with a track record of resolving contractual and operational challenges
What We Offer:Some of our competitive benefits package includes:
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- And more!
Maybe eligible for relocation
WE ARE REDEFINING AEROSPACE.Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!
* Please consider the following role type definitions as you apply for this role.
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
