Qualifications

• Bachelor's degree in Electrical Engineering or related field, or equivalent technical experience
• 5+ years of customer relationship management
• 8-10 years of relevant industry experience in energy equipment
• Demonstrated experience in operational safety leadership
• Strong customer service orientation and problem-solving skills
• Excellent communication skills, both written and verbal
• Proficiency in MS Office and Linux; experience with NetSuite preferred
• Ability to interpret construction and electrical drawings
• Familiarity with industry safety standards (OSHA, NFPA, IEEE)
• Willing to travel up to 20% of the time, including short notice.

Responsibilities

• Maintain and strengthen customer relationships through effective communication and support.
• Diagnose and troubleshoot electrical, mechanical, and software issues for battery systems.
• Foster continuous improvement and collaboration across teams.
• Develop expertise on hardware/software systems as a technical resource for complex issues.
• Serve as a mentor for junior team members on intricate technical challenges.
• Manage third-party contractors effectively.
• Provide onsite technical support and training for system operation and safety.
• Document service activities and technical reports accurately.
• Ensure compliance with safety standards and regulations.
• Respond promptly to emergency service requests under time-sensitive conditions.

Benefits

• Opportunity for professional growth within a dynamic team environment.
• Work on cutting-edge technologies in advanced battery systems.
• Collaborative workplace culture with a focus on continuous improvement.
• Benefits supporting work-life balance and wellness.