This is a hybrid position at our main office in Marlborough. Applicants must be able to report to our main office in Marlborough, MA.

The Sr. Security & Fraud Specialist responsible for leading activities that protect the credit union, its members, employees, assets, and operations from fraud, financial crimes, physical security threats, and operational risks. This role serves as a subject matter expert in fraud prevention, investigations, risk mitigation, and security practices while ensuring compliance with applicable banking regulations and internal policies. The position partners closely with Retail Branches, Deposit Service, and Law Enforcement to identify, investigate, and mitigate threats to the organization.

ESSENTIAL FUNCTIONS:
• Review, research and investigate daily FRAML alerts generated by the Anti-Money Laundering (AML) software system to detect, prevent and mitigate loss to the credit union and its members. Create cases when suspicious activity is identified. Thoroughly document analysis, findings and provide the BSA Officer with a SAR/No SAR recommendation within prescribed timeframes.
• Support the credit union's physical security program, including branch security assessments, alarm systems, access controls, surveillance systems, and incident response activities.
• Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.
• Coordinate investigations involving theft, robbery, workplace violence, suspicious activity, and other security/fraud incidents.
• Identify and analyze emerging fraud trends and typologies, developing strategies to mitigate associated risks.
• Conduct regular security assessments to identify potential risks. Recommend corrective actions to address identified vulnerabilities. Prepare recommendation for the Security Officer's consideration.
• Ensure all branches and the corporate headquarters, comply with the requirements of the Credit Unions' Security Policies and Procedures.
• Contribute to the development and maintenance of fraud prevention policies and procedures.
• Maintains and updates the security manual (as needed) outlining and establishing measures for testing systems, handling, storing, safekeeping, and destroying records and documents.
• Manages Security related vendor relationships.
• Responds to Identity Theft related matters.
• Performs collection activity on fraudulent returned checks and ATM/debit transactions when initial collection steps have been unsuccessful.
• Keeps informed of developments within the banking industry and regulatory environment relative to loss prevention and physical security.
• Coordinates annual Security Training.
• Develops, implements and administers loss prevention strategies including any necessary training and maintains open line of communication with departments to provide for improved operational efficiency.
• Develops and implements employee fraud and security learning programs in coordination with the Learning & Development Department.
• Liaison with law enforcement agencies, financial institutions and industry groups to share information and best practices in fraud prevention.
• Administers security video recording and alarm systems.

Other Duties

• Attend staff, departmental, and other required meetings and training.
• Travel to conferences, or other professional development and networking events.
• Provides service to our membership communities by actively volunteering time to local civic and charitable organizations.
• Provides back up to the Compliance Specialist and the Sr. BSA/AML Specialist as needed.
• Other duties as assigned.

Qualifications, Experience, and Education

• Associate's degree or equivalent in experience.
• Minimum 3 years of experience in Security, BSA Compliance, Fraud Investigations or Fraud Prevention/Mitigation within a financial institution.
• Working knowledge of Verafin.

Computer and Equipment Skills

• Use of Outlook email and calendaring.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access and/or other web-based applications. May produce complex documents, perform analysis, and maintain databases.
• Use of online teleconferencing software (e.g., Zoom or Teams).

Competencies

The competencies of adaptability, accountability, improvement and innovation, collaboration, communication, job knowledge, customer (internal and external) service, organizational awareness, and self-development are the knowledge, skills and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.

Physical Demands

While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch or lift up to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.