Amazon

Senior Sales Operations Manager, SSO, New Seller Recruitment (NSR)

Amazon • $88K — $154K *
Seattle, WA 98115In-Person
Business Services
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 5+ years of Microsoft Excel experience
  • Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
  • Experience with sales CRM tools such as Salesforce or similar software
  • Proven track record in defining and implementing sales processes
  • Preferred 5+ years of experience in finance, business management, or sales operations
  • Experience in a high-growth technology company

Responsibilities

  • Support lead identification, qualification, and distribution for US and CA markets
  • Assist with lead assignment workflows across various Account Representatives
  • Establish and maintain standard operating procedures (SOPs) for lead workflows
  • Contribute to efforts aimed at improving lead acceptance and conversion rates
  • Collaborate with offshore teams in India for smooth lead processing operations
  • Act as liaison between US/CA sales teams and operations teams in India
  • Participate in cross-time zone communication with stakeholders
  • Support quarterly planning and improvement efforts for lead operations initiatives

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Mental health support and employee assistance programs
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
We are seeking an experienced Program Manager to lead lead operations strategy and execution for our US and Canada. This role will manage end-to-end lead operations processes, drive cross-functional collaboration with offshore teams in India, and deliver data-driven insights to optimize lead quality and conversion rates.

Key Responsibilities

-Support the lead identification, enrichment, qualification, and distribution process for US and CA markets

-Assist with lead assignment workflows across Account Representatives in multiple verticals (Hardlines, Softlines, Consumables, SOLO, SJO, and Canada teams)

-Establish and maintain SOPs for lead processing workflows and quality standards

-Contribute to improvement efforts aimed at increasing lead acceptance rates and lead-to-opportunity conversion

Cross-Functional Collaboration

-Partner closely with offshore operations teams in India to ensure seamless execution of back-end lead processing operations

-Act as a point of contact between US/CA sales teams and India-based operations teams

-Participate in regular communication with stakeholders across time zones

-Coordinate with Selection Monitoring and other partner teams to optimize lead generation sources

Reporting & Analytics

-Support quarterly planning efforts for lead operations initiatives

Identify opportunities to improve and streamline lead processing workflows

Assist with transition planning for new lead sources and operational changes

Help drive adoption of new tools, processes, and best practices across the team

Key job responsibilities

Data-Driven Decision Making: Ability to analyze metrics, identify trends, and make evidence-based recommendations

Cross-Cultural Collaboration: Experience managing relationships and workflows with international teams

Process Optimization: Track record of improving operational efficiency and quality metrics

Stakeholder Management: Excellent communication skills with ability to influence across all organizational levels

Project Management: Strong organizational skills with ability to manage multiple priorities simultaneously

About the team

You'll join the Sales LeadOps team within the NSR 3P Organization, supporting Amazon's North America Direct Sales recruitment efforts. Our mission is to deliver high-quality Customer Recognized Brand (CRB) leads to help Account Representatives achieve their launch and GMS goals through standardized, automated, and data-driven processes.

Amazon Leadership Principles Applied to This Role

Customer Obsession: Focus on delivering high-quality leads that help Account Representatives succeed

Ownership: Take end-to-end responsibility for lead operations performance

Invent and Simplify: Continuously improve processes and eliminate inefficiencies

Dive Deep: Analyze data to understand root causes and drive meaningful improvements

Deliver Results: Meet and exceed operational targets while maintaining quality standards

BASIC QUALIFICATIONS

- 5+ years of Microsoft Excel experience

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

- Experience with sales CRM tools such as Salesforce or similar software

- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

PREFERRED QUALIFICATIONS

- 5+ years of finance, business management and sales operations experience

- Experience working within a high-growth, technology company

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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