Job SummaryThe Senior Sales Engineer (Sr. SE) serves as a strategic technical advisor and key partner to the Commercial Sales organization, driving revenue growth and customer retention through expert solution design, consultation, and implementation support. This role provides advanced pre-sales and post-sales technical leadership across complex voice, data, and video solutions.
The Sr. SE combines deep technical expertise with strong business acumen to translate customer requirements into scalable, high-impact solutions. Acting as a trusted advisor, the Sr. SE engages with customers, sales teams, and cross-functional partners to design, present, and implement tailored telecommunications and networking solutions. This role also provides Tier II/III technical support and contributes to product development initiatives, ensuring service quality and customer satisfaction throughout the lifecycle.
ResponsibilitiesPre-Sales & Solution Design- Partner with Account Executives, fiber construction, and network engineering to provide advanced technical consultation during the sales cycle.
- Collaborate with cross-functional teams, including Fiber Construction and Network Engineering, to design and deliver scalable, qualified network solutions for customer deployment
- Lead discovery sessions to assess customer business needs, technical environments, and solution requirements.
- Design and architect wireless networking, IoT integration, data, video, and managed service solutions.
- Develop technical proposals, network diagrams (e.g., Visio), and solution documentation.
- Present technical solutions and value propositions to clients, including executive-level stakeholders.
Customer Engagement & Advisory- Serve as a trusted technical advisor to customers and their IT teams.
- Translate complex technical concepts into clear, business-focused communication.
- Support "application-based selling" strategies to maximize customer value and revenue opportunities.
- Ensure solutions align with customer goals, technical requirements, and internal standards.
Sales Enablement & Collaboration- Train and mentor sales teams on core technologies, products, and solution positioning.
- Partner with Product, Engineering, Construction, Field Service, and Operations-Project Management teams to ensure seamless delivery.
- Support RFP/RFI responses, including technical narratives, solution design, and pricing inputs.
- Provide technical leadership during strategic or high-value pursuits.
Implementation & Post-Sales Support- Oversee technical validation and solution handoff to implementation teams.
- Provide Tier II/III escalation support for complex customer issues.
- Ensure successful deployment and customer satisfaction through ongoing engagement.
Innovation & Continuous Improvement- Collaborate with Product teams on service development, enhancements, and compatibility testing.
- Stay current on emerging technologies, industry trends, and competitive offerings.
- Identify opportunities to improve processes, tools, and customer experience.
QualificationsExperience- 7+ years of experience in telecommunications, networking, or technical sales engineering roles
- Proven success supporting complex enterprise or mid-market sales environments
- Strong experience in solution design, customer engagement, and technical sales support
Technical Expertise- Deep knowledge of voice, data, video, and IP networking technologies
- Experience with:
- Hamina/Ekahau, MS Visio, BlueBeam VUE, Salesforce, MS Office 365 Suite, various AI professional working design tools and PC-based network utility tools Proven design and analysis experience with, TCP/IP LAN/WAN, OSI Model, Network Security, , Firewalls, VPNs
- Techstack-layer technology IoT, IP Video, VoIP, SAAS, Fiber PON/Multi-Gigabit, HFC Broadband Internet, LTE, DOCSIS technology
- Data storage and enterprise networking environments
- Internet services, cloud/managed services, hosting, and collocation
- Ability to design secure, scalable network architectures
Skills & Competencies- Exceptional consulting, communication, and presentation skills
- Strong business acumen with a sales-driven mindset
- Ability to influence decisions and build credibility with technical and non-technical stakeholders
- Advanced problem-solving and analytical thinking skills
- Proven ability to manage multiple priorities in a fast-paced environment
- Proficiency in MS Office (e.g., Excel and Powerpoint).and network design tools (e.g., Visio)
Leadership & Collaboration- Demonstrated ability to mentor peers and enable sales teams.
- Strong cross-functional collaboration skills.
- Customer-first mindset with a focus on long-term relationships.
Education & Certifications- Bachelor's degree in Engineering or related field, or equivalent experience.
- Preferred certifications: Certified Wireless Network Associate (CWNA), CCNA, CCNP, or similar industry credentials.
- Valid driver's license and reliable transportation required.
Preferred Qualifications- Experience working with hybrid fiber-coax (HFC) networks or similar broadband infrastructure.
- Knowledge of competitive telecom service offerings and market landscape.
- Experience supporting large-scale RFPs and enterprise solution deals.
