Amazon

Senior Risk Manager, Last Mile

Amazon$121K — $163K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent required
  • 6+ years of compliance, audit, or risk management experience
  • 5+ years of program or project management experience
  • Advanced knowledge of Microsoft Office products and applications
  • Preferred: Master's degree or equivalent
  • Preferred: Project Management Professional (PMP) or similar certification
  • Preferred: Experience with technology and lean methodologies for process improvement.

Responsibilities

  • Serve as corporate representative in legal proceedings
  • Gain in-depth knowledge of Last Mile operations and policies
  • Influence risk portfolio strategy for litigation defense
  • Manage complex risk programs with defined obligations
  • Drive risk reduction while balancing customer experience
  • Own engagement model for Legal and Risk teams requiring DSP data
  • Partner with Analytics to enable self-service data access

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance with options for supplemental plans
  • Employee Assistance Program (EAP) and mental health support
  • 401(k) matching contributions
  • Paid time off and parental leave
  • Flexible Spending Accounts and adoption/surrogacy reimbursement coverage
Full Job Description
We're seeking an experienced Risk Manager to own and operate the Data Preservation Program supporting legal proceedings in the Delivery Service Partner (DSP) organization. This role serves as the single-threaded owner for three interconnected workstreams: (1) identifying and partnering on the automation and centralization of data associated with high severity incidents that could result in litigation, (2) coordinating programmatic responses and legal enablement across DSP operations, and (3) partnering with the business teams and Legal to ensure preservation requirements evolve as business processes changes.

This individual will bridge business operations, technical and legal teams to build scalable, repeatable mechanisms that protect Amazon's interests while reducing risk exposure.

Key job responsibilities
• Serve as corporate representative in depositions, trials, and other legal proceedings
• Gain comprehensive knowledge of Last Mile operations, policies, and procedures
• Influences roadmaps, business and technology decisions, and risk portfolio strategy for Last Mile litigation defense
• High impact at organizational level, affecting multiple products across multiple organizations
• Manages the full lifecycle of complex risk programs with negotiated and defined obligations
• Drives risk reduction quantified with metrics, balancing customer experience against risk management concerns
• Own the engagement and support model for Legal, Litigation, and Risk teams requiring DSP data, replacing deprecated workflows with scalable self-service capabilities
• Partner with DSP Analytics to enable teams to self-serve data through training on tools and pre-built queries
• Aggregate common use cases and assess build vs. self-service requirements, coordinating with teams per established RACI
• Establish metrics for program effectiveness, including response time reduction, self-service adoption rates, and discovery production quality scores
• Serve as the primary Subject Matter Expert (SME) coordinator, routing topics to appropriate SMEs, tracking feedback timelines, and escalating gaps
• Partner with Legal to identify additional opportunities

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent

- 6+ years of compliance, audit or risk management experience

- 5+ years of program or project Management experience

- Knowledge of Microsoft Office products and applications at an advanced level

PREFERRED QUALIFICATIONS

- Master's degree or equivalent

- Project Management Professional (PMP) or equivalent certification

- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

- Prior experience as a corporate representative.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 121,200.00 - 163,900.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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