JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

• Provide strategic guidance and oversight on all contingent claims and small claims court matters
• Monitor claim handling for consistency and alignment with both claim handling best practices and established Greystar standards
• Review strategies and outcomes to ensure appropriate liability assessment and resolution
• Advise on escalation of matters presenting increased exposure or complexity
• Ensure contingent exposures are properly recognized and proactively managed
• Provide input on settlement strategies and defense approaches specific to small claims
• Monitor filings to identify frequency trends and systemic drivers
• Deliver insights and recommendations to improve governance and consistency
• Support development of standardized guidance, playbooks, and best practices
• Collaborate with internal stakeholders to ensure alignment in approach and execution
• Serve as subject matter expert on small claims processes and contingent liabilities

• 5+ years of experience in claims, risk management, or consulting
• Expertise in liability claims, contingent exposures, and small claims court matters
• Experience in claim oversight, auditing, or governance roles
• Strong understanding of claim handling standards and litigation/settlement strategies
• Knowledge of small claims court procedures
• Ability to assess claim files for accuracy and appropriateness
• Strong analytical and trend identification skills
• Excellent communication skills for delivering actionable guidance
• Ability to operate strategically while maintaining attention to detail

Incumbents for this role must work a hybrid schedule (3 - 4 days in office) in one of our Regional Offices. Highly preferred for incumbent to sit in Charleston, Charlotte, Atlanta or Dallas.

The salary range for this position is $78,000 - $98,000 USD.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

This position may be performed remotely anywhere within the United States except the state of Alaska.

ANTICIPATED CLOSING DATE

This date may be subject to change due to evolving business needs.