About the RoleOpenLoop is looking for a Manager, Revenue Enablement - Customer Success (All Verticals) to join our team remotely or at HQ in Des Moines, IA. In this role, you will act as a strategic partner to Customer Success Leadership, driving consistency, retention, and growth across the post-sale customer journey.
You will focus on enabling CSMs, TAMs, and support teams to deliver exceptional customer experiences while identifying opportunities for expansion and long-term value.
This is a highly cross-functional role that sits at the intersection of customer experience, operations, and revenue growth.
What You'll Do- Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle
- Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them
- Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals
- Build training, coaching frameworks, and certifications that improve customer outcomes and operational excellence
- Lead "train-the-trainer" efforts for BPO and support teams to ensure alignment and scalability
- Collaborate with GTM Readiness to ensure new products and pathways are effectively integrated into the post-sale experience
- Partner with front-line leaders to reinforce coaching, conduct call reviews, and drive continuous improvement
Who You Are- 6+ years of experience in customer success, enablement, or post-sale operations
- Proven ability to operate as a strategic partner to Customer Success or Support leadership
- Deep understanding of customer lifecycle management, retention, and expansion strategies
- Experience building onboarding programs and ongoing development frameworks for CS teams
- Strong coaching and facilitation skills, with a hands-on approach to improving performance
- Excellent cross-functional collaboration and communication skills
- Comfortable operating in a fast-paced, evolving environment
Our BenefitsIn addition, for salaried positions you would also be eligible for:
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
