The OpportunityMost sales roles focus on the hunt. We focus on the save
. As a Senior Retention Closer, you are our elite firefighter. When a high-ticket customer is at the brink of canceling, you are the one we call to step in, diagnose the friction, and re-close the deal. This is not a customer service role; this is a high-stakes negotiation role for someone who understands the psychology of high-ticket buyers and knows how to protect revenue.
The Playbook (Your Senior Retention Closer Responsibilities)- The Re-Close: Masterfully navigate cancellation requests by conducting deep-dive discovery calls to identify pain points and pivot back to the value proposition.
- Strategy Execution: Design and execute custom retention strategies tailored to high-value contracts to minimize churn.
- Conflict Resolution: Handle escalated complaints with a calm, persuasive, and professional demeanor.
- Revenue Management: Manage your pipeline in Salesforce, ensuring every at-risk account is tracked, followed up with, and documented with surgical precision.
- Brand Authority: Secure 5-star reviews on Google and BBB from saved customers, turning a negative experience into a marketing win.
- Product Expertise: Educate customers on warranties, financial incentives, and service tiers to reinforce trust and stickiness.
The Profile (Who You Are as a Senior Retention Closer)- The Closer: You have at least 3-5 years of high-ticket sales experience. You are comfortable discussing five- and six-figure contracts.
- The Negotiator: You view "I want to cancel" as an objection to be overcome, not an order to be processed.
- The Strategist: You don't just follow a script; you analyze data and customer behavior to find the winning angle.
- The Professional: You have exceptional verbal and written communication skills and a thick skin for handling tough conversations.
- The Team Player: You are ready to work in our high-energy office environment, collaborating with internal teams to improve our overall customer experience.
Why Top Performers Join Us- Heavy Hitter Pay: A $60K base provides the floor, but our uncapped commission is designed for people who want to clear at least $120K+.
- The Final Word: You are the authority. You have the power to resolve cases, issue reimbursements, and make executive-level decisions to save the business.
- Impact: You are directly responsible for the company's bottom line and will have a seat at the table when discussing retention policy.
Ready to Close?If you have the sales pedigree and the grit to protect our most valuable accounts, we want to see your resume. Apply now to join the elite Revenue Protection team.
