Our customer success team supports leading retail organizations in optimizing and maintaining their business-critical applications across store operations, omnichannel environments, and customer-facing technologies.
To strengthen our activities across the Americas region, we are looking for a
Senior Retail Application Consultant to support retail applications, coordinate regional vendors, manage incidents, and contribute to successful store openings and operational excellence across the United States and Latin America.
Responsibilities- Provide L2/L3 support for retail applications across the Americas region.
- Manage incident resolution, troubleshooting, and root cause analysis.
- Support store openings, go-live activities, and post-deployment hypercare.
- Perform functional configuration and application maintenance.
- Coordinate external vendors across LATAM to ensure service quality and project delivery.
- Follow up on interfaces, integrations, and system connectivity issues.
- Deliver user training sessions and knowledge-transfer activities.
- Collaborate with business stakeholders across the United States and Latin America.
- Provide on-site and field support when required.
- Ensure effective communication between technical teams, vendors, and business users.
- Contribute to continuous improvement initiatives and operational best practices.
Profile- 5-6+ years of experience supporting retail technology applications.
- Proven experience providing L2/L3 application support in retail environments.
- Strong experience with incident management, troubleshooting, and user support.
- Experience coordinating third-party vendors and external partners.
- Excellent client-facing communication and stakeholder management skills.
- Experience supporting store openings, deployments, and go-live activities.
- Ability to work in a fast-paced, multi-country environment.
- Fluent English (mandatory) to communicate with global teams and clients and Fluent Spanish (mandatory) for daily interaction with LATAM teams, vendors, and stakeholders.
- Based in New York City and available to work on-site 3-4 days per week.
- Eligible to work in the United States.
- Proven retail technology experience.
- Willingness and ability to travel across the Americas (20-30%).
Don't hesitate to apply and join our international company
#VISEO #PositiveDigitalMakers
