Overview

We are looking for a Senior Renewals Manager to join Appriss Retail's commercial team. This is a high-impact individual contributor role reporting directly to the Chief Customer Officer - and a significant opportunity to help shape how Appriss Retail drives world-class retention and grows revenue across its existing customer base.

This key individual contributor will play a vital role in maintaining market-leading retention rates and driving revenue growth. Our team is composed of people dedicated to customer success and committed to bringing the right expertise together to secure and grow our revenue. Working in close partnership with Customer Success Managers and Account Executives, you will focus on the closed-loop process of subscription renewals across our global retail portfolio - bringing expertise in negotiation, forecasting, quoting, and closing renewal opportunities while managing complex commercial workloads with precision and discipline.

You will also be a central figure in one of the most significant commercial initiatives in Appriss Retail's near-term roadmap: a pricing and packaging transformation launching in 2026 and scaling through 2027. Your ability to navigate commercial conversations, build repeatable processes, and partner effectively with account teams will directly shape how we bring that transformation to our existing customer base.

Essential Duties

• Renewal execution: own the renewal process end-to-end - quoting, revising, reporting, negotiation with customers, and closing renewal opportunities in close partnership with Customer Success and Account Executive teams.
• Renewal strategy: partner closely with CSMs and Account Executives to develop account-specific renewal approaches that protect and grow revenue.
• Forecasting: maintain accurate renewal pipeline forecasting and retention rate projections; your expertise in anticipating risk and managing transaction volume will be critical to securing revenue and mitigating churn.
• Playbook development: build and maintain frameworks for renewal strategy, pricing conversations, and commercial best practices that the broader team can leverage.
• Pricing evolution: support and drive systematic pricing improvements across the renewal portfolio in partnership with account teams.
• At-risk accounts: partner with CSMs when an account needs commercial support to navigate a renewal - the CSM owns the relationship and surfaces the risk; you bring the commercial expertise to help work through it.
• Pricing and packaging transition: play a central role in the [redacted] pricing and packaging initiative - helping existing customers navigate new commercial structures as we evolve our product suite.
• KPI tracking and regular reporting to the CCO on renewal performance, forecast accuracy, and retention outcomes.

Required Qualifications

Knowledge, Skills, & Abilities

• 7+ years in a commercial role - renewal management, account management, or B2B sales - with a track record of driving strong retention and managing complex renewal cycles.
• Experience with subscription renewals and commercial processes in a SaaS environment; comfort managing a high-volume, high-stakes renewal portfolio.
• Working knowledge of SaaS pricing models, contract structures, and commercial packaging strategy.
• Strong negotiation skills and forecasting instincts - you can anticipate risk, model outcomes, and keep stakeholders informed with accuracy.
• Ability to build playbooks and scalable processes - you bring structure to complexity and leave things better than you found them.
• A collaborative mindset: you work with account teams, not around them - renewal success here is a team sport.
• Experience with enterprise retail accounts or working within a vertical SaaS environment is a strong plus.
• Highly organized with strong CRM discipline; Salesforce proficiency expected.

Tools & Systems

• Salesforce (renewal pipeline management, forecasting, and deal tracking).
• Claude AI tooling (Appriss is an active AI-first organization).
• Microsoft Suite (Teams, Excel, PowerPoint, SharePoint).

Education & Experience

• Bachelor's Degree or equivalent.

Benefits

At Appriss Retail, we offer a competitive and comprehensive benefits package designed to support your well-being at work and beyond. Benefits begin on your first day and include multiple medical plan options, dental and vision coverage, health savings and flexible spending accounts, paid parental leave, and supplemental coverage for life's unexpected moments. We offer generous paid time off, a 401(k) with immediate vesting and company match, short- and long-term disability, and free access to health and wellbeing resources such as Calm and Sworkit. You'll also have access to learning and development opportunities to help you grow your career. Our benefits support your well-being so you can perform your best in every part of life.

Reports to: Chief Customer Officer

Department: Customer Success

Supervisory Duties: No

Travel Required: Yes

Location/Work Region: Remote

Compensation range reflect base compensation. This job is also eligible for commission.

The pay range for this role is:

160,000 - 175,000 USD per year (Remote (United States))