Location: Texas Remote, United States of America
Remote- USAThales is hiring an experience
Senior Renewals Representative that will lead with ambition and determination, ensuring customer relationships remain strong and fruitful. You will be an integral part of a team, driving world-class renewals processes and setting the standard for excellence in customer success.
Key Areas of Responsibility- Lead the strategic approach to account renewals, identifying growth opportunities within the existing customer base.
- Play a pivotal and proactive role in managing the Renewals team's pipeline, ensuring a smooth renewal process and optimizing customer experiences.
- Utilize your seasoned negotiation skills to engage with customers, particularly at the senior executive level, retaining their dedication to our services.
- Mentor junior team members, sharing your expertise and contributing to the overall success of the renewals team.
- Innovate processes and strategies
- Coordinate and contribute to the development of critical revenue-retention strategies, collaborating with cross-functional teams to improve customer success.
- Serve as an ambassador of the brand, demonstrating leadership in crafting top-tier customer experiences.
Minimum Requirements- Bachelor's degree in Business or Marketing or another related field of study or equivalent work experience
- 5+ years of experience in Renewals, Sales, Operations, or Account Management.
- Ability to work independently with minimal supervision and manage distractions effectively
- Strong organizational and time management skills with proven ability to effectively juggle competing priorities
- Strong verbal and written communication skills
- Demonstrated ability to work with a sense of urgency
- Strong Attention to detail
- Demonstrated ability to establish strong internal and external working relationships
- Basic proficiency with Clari and/or SFDC (or other CRM system)
- Willing to travel to customer meetings and other internal cross functional meetings. Travel would be considered less than 5% of time
Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.
This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County's Fair Chance Ordinance for Employers).
(For Internal candidate, if you need more information, please raise HR request through MyThales)
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
