This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered
What You'll Do
Drive Quality, Process Improvement & Operational Excellence
- Spot process gaps and recommend practical improvements that strengthen efficiency, quality, and overall effectiveness.
- Dig into root causes and help implement corrective actions that solve issues and prevent them from recurring.
- Turn ideas into sustainable improvements that create measurable impact.
Enhance Experiences & Stakeholder Engagement
- Listen to candidates, recruiters, and hiring managers to uncover pain points and improve the overall experience.
- Collaborate with stakeholders to design future-ready solutions that are simple, effective, and scalable.
Analyze Data & Measure Results
- Use metrics, trends, and outcomes to guide smarter decisions and continuous improvement efforts.
- Translate data into clear insights and recommendations that support performance, quality, and business goals.
Support Compliance & Quality Management
- Keep process documentation clear, current, and ready to support audits, reviews, and improvement efforts.
- Help ensure work aligns with applicable standards, regulations, and quality best practices.
Lead Cross-Functional Initiatives
- Move improvement projects forward from planning through execution.
- Bring internal partners and vendors together to implement solutions and improve outcomes.
- Keep deliverables, timelines, budgets, and business priorities on track.
Additional Responsibilities
- Support surveys, training, customer support, performance evaluation, and other efforts that improve how work gets done.
- Be a champion for continuous improvement and operational excellence across the organization.
What You'll Bring
Required Qualifications
- 3+ years of experience in quality, process improvement, operational excellence, continuous improvement, or a related field.
- You enjoy looking at how work gets done and finding smart ways to make processes better.
- Strong problem solver who can get to the root of an issue and help drive lasting solutions.
- You use data, metrics, and insights to make informed recommendations and guide decisions.
- You are comfortable managing multiple priorities and working across teams to move work forward.
- You communicate clearly, stay organized, and know how to document details that keep work on track.
Preferred Qualifications
- A bachelor’s degree in business, Engineering, Quality Management, Operations, Human Resources, or a related discipline is preferred.
- Relevant certifications in quality, process improvement, or project management are a plus.
- Experience supporting audits, compliance activities, or quality management systems will help you succeed in this role.
Our Senior Quality/M&P/Process jobs earn between $105,600.00 - $158,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
USA:TX:Dallas / One AT&T Plaza (208 S Akard - Whitacre Tower) - Adm:208 S Akard St
Salary Range:
$105,600.00 - $158,400.00
