KeyBank

Senior Quality Lead

KeyBank$80K — $150K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in software quality assurance or related roles.
  • Experience in test coordination and quality assurance.
  • Strong understanding of test planning and defect tracking.
  • Proficiency with Jira or similar project tracking tools.
  • Ability to manage multiple priorities and stakeholders.
  • Strong communication skills for clear reporting and issue summarization.
  • Analytical skills to identify gaps and risks.

Responsibilities

  • Lead testing governance across multiple projects and environments.
  • Establish and maintain visibility into testing readiness and risks.
  • Partner with leaders to align test coverage with requirements and objectives.
  • Provide structure around defect governance and issue management.
  • Deliver fact-based reporting for project progress and quality risks.
  • Identify gaps in planning and drive improvement actions.
  • Define and strengthen testing processes and governance standards.

Benefits

  • Flexible hybrid work schedule with in-office requirements.
  • Access to a comprehensive benefits package.
  • Opportunities for professional development and growth.
  • Supportive work environment focused on improving quality standards.
  • Incentive compensation opportunities based on performance.
Full Job Description

Location:

4910 Tiedeman Road, Brooklyn Ohio

Location

  • Hybrid (2+ days in office) - 4910 Tiedeman Rd. Brooklyn, OH

Position Summary

We are seeking a strategically mindedSenior Quality & Test GovernanceLeadto shape and strengthen testing discipline, execution readiness, and quality governance across the Data Supply Chain organization. This role is responsible for creating the structure, visibility, and operating rigor needed to support complex delivery portfolios that span multiple projects, applications, environments, and dependent teams.

The successful candidate will serve as a senior coordination and governance leader across cross-functional initiatives, partnering with project managers, technology leads, testers, data teams, and downstream stakeholders to improve quality outcomes, increase readiness transparency, and enable more informed delivery decisions.

This role is ideal for someone who can operate beyond day-to-day test administration and instead help build a more mature testing and quality operating model—one that improves traceability, strengthens governance, reduces execution risk, and supports reliable delivery across an increasingly integrated enterprise data landscape.

Key Responsibilities

  • Lead the testing governance approach across multiple projects, releases, environments, and impacted delivery teams within the Data Supply Chain portfolio.

  • Establish and maintain visibility into testing scope, readiness, dependencies, environment constraints, downstream impacts, and unresolved delivery risks.

  • Partner with business and technology leaders to ensure test coverage aligns to requirements, integration points, operational scenarios, and enterprise delivery objectives.

  • Provide structure and discipline around defect governance, triage, retesting, issue escalation, and closure management.

  • Deliver clear, fact-based reporting on execution progress, blockers, readiness indicators, quality risk, and decision points for project and leadership audiences.

  • Identify systemic gaps in planning, ownership, traceability, coverage, or environment management and drive practical improvement actions.

  • Help define and strengthen repeatable testing processes, governance standards, dashboards, control points, and operating routines across the organization.

  • Influence teams to improve accountability, coordination, and quality discipline throughout the full testing lifecycle.

  • Maintain strong control of testing artifacts, execution status, defect tracking, and follow-up actions in Jira or similar tools.

  • Contribute to the long-term maturation of the organization’s quality practices through process optimization, reporting enhancement, and practical automation enablement.

Required Qualifications

  • 5+ years of experience in software quality assurance, testing, or related roles.
  • Experience in test coordination, test lead, quality assurance, technology delivery, or project execution roles.

  • Strong understanding of test planning, test case management, test execution, defect tracking, retesting, and completion reporting.

  • Experience working with Jira or similar agile/project tracking tools.

  • Ability to manage multiple testing cycles, priorities, dependencies, and stakeholders at the same time.

  • Strong analytical skills with the ability to identify gaps, risks, dependencies, and incomplete coverage.

  • Strong communication skills, including the ability to summarize testing status, issues, and risks clearly.

  • Ability to work independently, organize complex information, and drive follow-up without constant direction.

  • Comfort working with technical teams, project managers, application owners, testers, and downstream consumers.

  • Strong attention to detail and commitment to accurate status reporting.

  • Ability to challenge assumptions constructively and think beyond the obvious test scenarios.

Preferred Qualifications

  • Experience with enterprise data, data integration, batch processing, interface testing, or downstream data consumption.

  • Experience coordinating testing across multiple applications, TLAs, workstreams, or environments.

  • Familiarity with test dashboards, reporting metrics, execution tracking, and defect aging reports.

  • Experience with QV or similar non-production testing environments.

  • Experience supporting integration testing, regression testing, release testing, or production readiness validation.

  • Experience documenting testing strategies, operating models, process flows, or governance routines.

  • Familiarity with automation opportunities related to test execution, reporting, or evidence capture.

  • Ability to understand data movement, upstream/downstream dependencies, job execution, and operational impacts.

What Success Looks Like

Success in this role means elevating testing from a coordination activity to a disciplined quality and readiness function that improves delivery confidence across the Data Supply Chain organization.

You will be successful if you can consistently deliver the following outcomes:

  • A reliable testing governance rhythm across projects, cycles, environments, and impacted teams.

  • Clear visibility into testing readiness, execution status, open risks, and downstream implications.

  • Stronger alignment between project scope, test coverage, defect management, and release decision-making.

  • Early identification and resolution of gaps related to planning, ownership, environments, dependencies, and business readiness.

  • Consistent, credible reporting that supports project managers, technology leads, and leadership decision-making.

  • Improved traceability and accountability across test artifacts, execution progress, and defect follow-up.

  • A more mature testing operating model with clearer standards, roles, governance expectations, and improvement priorities.

  • Practical recommendations that strengthen quality, reduce delivery risk, and improve repeatability over time.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/03/2026 #LI-Hybrid

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

Stay Connected

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Search KeyBank Jobs

Ready to take the next step in your career? Search open positions at KeyBank that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to grow and succeed in a dynamic and supportive environment.

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Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ

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