Description

Job Description: Senior Property Manager (Indianapolis, IN)

Position Overview
We are seeking a highly organized, relationship-focused, and technically savvy Senior Property Manager (SPM) to oversee a 1.8 million square foot industrial portfolio across the Midwest while based in our Indianapolis office. This exempt position reports to the Regional Property Manager and requires planned quarterly travel to Minneapolis, as well as additional travel as business needs require.

The SPM is responsible for tenant relations, property operations, capital and tenant improvement projects, vendor management, and recommendations to Asset Management that support portfolio performance. The role is accountable for achieving established business objectives while ensuring compliance with company policies and applicable regulatory requirements.

As a subject matter expert in property management, the SPM provides leadership, mentorship, and operational guidance to team members and service providers supporting the portfolio while partnering closely with regional leadership to deliver best-in-class tenant service and asset performance.

Responsibilities (include, but are not limited to the below)

Leadership and Relationships

• Provides leadership, training, and operational oversight to local property management personnel, vendors, and third-party service providers supporting the portfolio.
• Participates in recruiting, onboarding, coaching, and performance management activities as directed by the Regional Property Manager.
• Works with the leasing team and brokerage community to support successful leasing efforts.
• Maintains strong relationships with tenants, vendors, community partners, and industry professionals.
• Develops business relationships through membership and participation in professional, industry/trade, and civic organizations.
• Supports and advocates for property management initiatives, training programs, and operational best practices across the region.

Tenant Relations

• Provides best-in-class customer service to meet tenant needs and resolve issues promptly and effectively.
• Ensures timely collection of rent and recoveries in accordance with lease terms within the assigned portfolio.
• Reads, understands, and administers all tenant leases.
• Oversees A/R collections and ensures all collection efforts are properly documented in Lease Manager.
• Makes recommendations regarding legal proceedings or evictions to Asset Management for approval.
• Oversees tenant work orders and ensures timely completion and documentation in Facility Manager.

Construction and Property Operations

• Maintains availability to ensure emergency maintenance matters are addressed with urgency.
• Coordinates and oversees tenant improvement projects, capital projects, and building construction activities to ensure timely, accurate, and on-budget completion.
• Bids, negotiates, and manages vendor contracts.
• Sets up and ensures accuracy of job codes and capital contracts in the accounting system for unit rollovers and other property management-driven capital projects in Construction Manager.
• Controls operating costs, capital expenditures, and general and administrative costs.
• Conducts regular property inspections and monthly site visits to Minneapolis to evaluate property conditions, tenant satisfaction, vendor performance, and capital project progress.
• Regularly inspects vacant units to ensure they are clean and show well to prospective tenants.
• Provides recommendations for repairs, refurbishment, and operational improvements to Asset Management in accordance with ALP property appearance and safety expectations.
• Provides operational support by recommending best-in-class operational practices and helping ensure consistent performance across the portfolio and region.

Compliance

• Reviews Certificates of Insurance for vendors and tenants to ensure they are current and meet the insurance requirements detailed in vendor contracts and leases.
• Reports property incidents and claims in accordance with ALP standards.
• Ensures health, safety, and life-safety regulations, manuals, and inspections are performed in accordance with local municipality requirements and company policies.

Monthly Reporting

• Interfaces with the accounting team, including preparation of accurate and timely reporting.
• Prepares and submits monthly management reports, including monthly reforecast and variance explanations, A/R collection notes, and a detailed executive summary of property and capital expenses for the ALP executive team and partners.
• Provides regular portfolio updates and recommendations to the Regional Property Manager and Asset Management team regarding operational performance, tenant issues, capital projects, and budget variances.

Accounting and Financial Management

• Reviews and approves property invoices on a consistent basis to ensure timely remittance to vendors and brokers.
• Reviews and submits monthly Commercial Billing Reports to ensure monthly rent billings are accurate and prepares late fee and holdover rent reports.
• Prepares annual budgets and recommendations for capital planning.
• Reviews and approves annual CAM estimates in accordance with budgets and sends letters to tenants explaining operating expense estimates.
• Reviews and approves CAM reconciliations and communicates balances and/or credits to tenants.
• Monitors financial performance and identifies opportunities to improve operating results and asset value.

Qualifications

• Bachelor's degree in Real Estate, Business Administration, Finance, or another related business discipline preferred.
• Five (5+) years of commercial property management experience; industrial property management experience strongly preferred.
• Demonstrated experience managing large-scale commercial or industrial portfolios.
• Yardi experience preferred, including Voyager, Elevate, and Commercial Café.
• Strong financial acumen, including budgeting, CAM reconciliations, forecasting, and variance analysis.
• Ability to respond to tenant and operational issues that may arise during the day, evening, or weekend.
• Team player who can effectively engage with regional leadership, leasing teams, Asset Management, vendors, and service partners.
• Strong written and verbal communication skills.
• Customer service oriented with strong organizational and problem-solving skills.
• Ability to travel regularly throughout the assigned portfolio, including planned quarterly travel to Minneapolis and additional travel as business needs require.

Benefit Offering
We offer competitive compensation packages, comprehensive medical, dental, vision, and life insurance, FSA and HSA, 401k with match, PTO, paid and floating holidays, paid parental leave, professional development resources, and company discounts.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The vision requirements include close vision and ability to focus. The employee may frequently lift and/or move up to 25 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor. Management reserves the right to modify, add, or remove duties as necessary.