POSITION SUMMARY:
The Senior Project Manager is responsible for the successful execution of assigned projects across various customer accounts, from small scale to large, complex tasks. This role leads a dedicated team comprised of Project Managers, Project Service Coordinators, and Planners. Key responsibilities include overseeing all aspects of project execution, from design definition, value engineering, and prototyping through to manufacturing, delivery, installation, and on-going customer service. This position ensures projects meet both customer expectations and company standards of excellence.
KEY RESPONSIBILITIES:
- Manage, develop, coach, and motivate the project team to ensure that project objectives are achieved
- Oversee team metrics and performance, aligning with company and departmental goals to drive success and accountability.
- Coordinate and direct all phases of the project/program, including RFP, order confirmations, sales orders, detailing, purchasing, production, delivery and installation
- Procure complete definition for each project and clearly define the customers' expectations to the support team at the division
- Review strategic Value Engineering opportunities with customer(s) for mutually beneficial cost savings
- Ensure products are engineered to customer specification
- Demonstrate technical manufacturing knowledge, which is considered a valuable asset for project execution and strategic planning.
- Develop a project timeline for every project. Coordinate with the Production Scheduler to develop project launch cycle and monitor progress and develop corrective actions where needed
- Coordinate with Purchasing Department to ensure on time/on budget material procurement
- Manage project margins effectively using specialized tools to ensure projects remain profitable and adhere to budget constraints.
- Participate in prototype development and review process
- Monitor production of product through both physical review of work in process and through review of labor and costing report data. Aid in development of corrective actions where needed
- Possess advanced proficiency in Excel, including the ability to create and manipulate pivot tables and perform V-lookup functions, to analyze data effectively and support decision-making processes.
- Provide shipping instructions including verification of site off load conditions where applicable
- Facilitate and assist in the completion of customer inventory reports and their review
- As production capacity requires, facilitate outsourcing of production and services where applicable
- Provide technical back up to Sales and Estimating as required
- Visit manufacturing locations to review new products before primary manufacturing and shipments begin
- Reinforce standard operating procedures (SOPs) within the team, ensuring compliance and consistency in project execution and quality standards.
- Performs other related duties as assigned
SUPERVISORY RESPONSIBILITY:
This position manages a project team.
POSITION REQUIREMENTS:
- Ability to manage for highest-quality client experience and results by monitoring all project processes and operations for time and resource efficiency, cost management, and process improvement opportunities
- Self-directed and motivated, with the ability to efficiently and effectively operate independently
- Excellent verbal and written communication skills
- Excellent presentation skills - capable of presenting solutions in a clear, logical manner
- Demonstrated interpersonal, collaborative, and relationship-building skills
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor's degree in Business, Engineering, or related field preferred; combination of education and experience will be considered
- 5+ years of experience in account or project management
- Extensive experience supporting customer initiatives with a proven track record of attaining a high level of customer satisfaction
- High-level technical expertise including the ability to support and enhance new design and value engineering efforts
- A demonstrated understanding of store fixture manufacturing processes
- Experience with Epicor ERP software preferred
OTHER JOB REQUIREMENTS:
- Must be able to travel regionally up to 25% of the time or as required
- Varying work schedules based on business need are sometimes required
- Frequently required to sit, stand, walk, talk, and hear
- Must have a valid driver's license
- Ability to operate a computer keyboard
- Ability to read a variety of materials
- Ability to sit and stand for extended periods of time
- Ability to carry and lift materials up to 25 lbs.
