Jones Lang LaSalle Incorporated

Senior Project Manager, Team Lead

Jones Lang LaSalle Incorporated • $90K — $120K *
Phoenix, AZ 85032In-Person
Real Estate & Construction
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Construction Management, Engineering, Architecture, Real Estate, Business, or related field preferred.
  • 10-12 years leading complex renovation projects in occupied environments.
  • Proven experience with retail banking operations and interior/exterior renovations.
  • Demonstrated capability in developing high-performing project management teams.
  • Experience in client-focused, metrics-driven organizations is essential.
  • Six Sigma, PMP, or Agile Scrum certifications preferred.

Responsibilities

  • Recruit and develop a high-performing project team for retail banking renovations.
  • Foster a culture of accountability while providing strategic guidance and mentorship.
  • Oversee team's end-to-end execution of renovation projects and ensure quality standards.
  • Manage relationships with clients and vendor partners, ensuring regulatory compliance.
  • Lead RFP development and contract negotiations with specialized vendors.
  • Proactively identify risks and mitigate operational disruptions during renovations.

Benefits

  • 401(k) plan with matching contributions.
  • Comprehensive Medical, Dental & Vision Care.
  • Paid parental leave at 100% of salary.
  • Paid Time Off and Company Holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
Position Description

Team Lead - Retail Financial Center Renovations

Find your next move at JLL and build a fulfilling career. At JLL, we value what makes you unique, and we're committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience or deepen your expertise.

The Retail Financial Center Renovations Team Lead will drive the execution of comprehensive interior, exterior, and ATM renovation projects for a financial services client across the retail banking network. The ideal candidate will combine deep construction management expertise with strategic leadership, managing a team of 4-6 Project Managers who deliver projects ranging from $100k to $5M+. This role requires someone who understands the unique demands of occupied retail financial environments and can balance brand consistency, operational continuity, and customer experience throughout the renovation process.

Responsibilities

Team Leadership & Development:

  • Recruit, develop, and manage a high-performing team of project professionals dedicated to retail banking renovations


  • Provide clear direction, mentorship, and strategic guidance while fostering a culture of accountability and excellence


  • Demonstrate high energy and decisive leadership, making tough decisions when necessary to drive project success


  • Ensure comprehensive team training in client procedures, retail banking operational requirements, and renovation best practices


  • Build team expertise in managing work within occupied retail centers with minimal disruption to banking operations


  • Conduct regular one-on-one coaching meetings and lead weekly team meetings


  • Ensure 100% completion of performance evaluations including midyear and year-end reviews


  • Establish succession plans and career development plans for team members


  • Maintain vacancy time to fill of less than 45 days


Client Partnership & Stakeholder Management:

  • Serve as primary point of contact for key client stakeholders, building trusted advisor relationships


  • Drive a "Trusted Advisor" culture throughout all levels of the team, operating with a "no surprise" approach


  • Maintain transparent communication channels, keeping leadership informed of project status, risks, and opportunities


  • Cultivate strong partnerships with retail banking operations teams, ensuring renovations align with business objectives


  • Manage vendor relationships and performance to ensure compliance with brand standards, regulatory requirements, and client expectations


  • Coordinate with security, compliance, and operational teams to maintain banking center functionality during construction


  • Maintain strong working relationships that position you as a positive reference for future business proposals


Project Delivery & Execution:

  • Oversee team's end-to-end execution of interior renovations (lobbies, teller lines, offices, customer-facing areas as well as back of house) and exterior improvements (facades, signage, entrances, parking areas)


  • Direct ATM installation, relocation, and upgrade projects, coordinating with technology and operations teams


  • Provide strategic oversight ensuring timely delivery of project milestones while maintaining quality standards


  • Establish, monitor and refine best practices specific to retail financial center renovations, including phasing strategies and customer impact mitigation


  • Make informed decisions in conjunction with best practices and ongoing dialogue with management on operational procedures, phasing approaches, and schedule modifications that impact project delivery


  • Lead RFP development, bid evaluation and contract negotiations with specialized vendors familiar with occupied retail banking environments


  • Oversee procurement and management of bidding process for all project-related resources (A&E, general contractors)


  • Review investment calculation sheets and budget worksheet calculations and direct PMs for any needed corrections to achieve OT KPI


  • Monitor bid tabulations, purchase orders, and change order proposals


  • Ensure quality control standards for construction are met by reviewing data and training and supporting PM's (cost, timing, design standards, and specifications)


  • Proactively identify and mitigate risks related to operational disruption, fee exposure, regulatory compliance, and brand reputation


  • Balance renovation objectives with the imperative to maintain banking operations, ATM availability, and positive customer experience against the client's capital planning limitations


  • Ensure compliance with all applicable General Service Agreement requirements


Performance Management & KPIs:

  • Manage retail project team scorecard to green status


  • Deliver exceeding scores on all contract KPIs and Price of Admission (POA) metrics


  • Promote high-performance culture by creating opportunities for involvement in activities including peer reviews, technology adoption and idea sharing


  • Create an environment where direct reports are engaged, understand, and are committed to both corporate and client goals


  • Ensure team is fully aligned and exceeds cascaded client targets and account business plan


  • Proactively identify opportunities for improving processes and deliverables


Budget Management & Financial Oversight:

  • Proactively manage and ensure team meets or comes under target for proforma expenses


  • Manage project capital and expense plan assigned to the JLL project team


  • Manage the provision of data on program budget and capital spend to ensure compliance with construction in progress aging


  • Ensure all project funding and approvals processes and procedures are followed and documented.


  • Monitor expense reporting to client and management


  • Provide accurate data to support resource models and align project manager skill sets with work assignments


Strategic Oversight & Innovation:

  • Recommend process improvements and innovative approaches that enhance project efficiency and client satisfaction


  • Establish and track execution of standards of excellence for retail banking renovations that can be scaled across the portfolio


  • Monitor emerging trends in retail banking design and construction delivery methods


  • Drive continuous improvement in project delivery with your team while managing costs and timelines effectively


  • Demonstrate the ability to create a solution-oriented environment whereby the team is consistently seeking to identify leading-edge project management practices


  • Champion all new and existing programs initiated nationally


  • Take ownership of components of the business plan and develop objectives/desired results


Requirements

Education & Experience:

  • Bachelor's degree in Construction Management, Engineering, Architecture, Real Estate, Business, or related field preferred


  • Minimum of 10-12 years of progressive experience leading complex renovation projects within occupied retail or commercial environments


  • Proven track record managing interior and exterior renovations with strong understanding of retail banking operations preferred


  • Demonstrated experience leading and developing teams of project management professionals


  • Experience in a client-focused, results/metrics-driven organization


  • Six Sigma / PMP / Agile Scrum process improvement experience preferred


  • Must have experience leading high-performing teams both in local offices and remote locations


Technical Expertise:

  • Comprehensive understanding of architectural, mechanical, electrical, and plumbing drawings


  • Strong knowledge of building systems, retail space components, and infrastructure specific to financial center environments


  • Experience with ATM installation, technology integration, and coordination with specialized vendors preferred


  • Expertise in phasing occupied renovations to minimize operational disruption


  • Working knowledge of ADA compliance, building codes, and regulatory requirements affecting financial institutions


  • Solid understanding of accounting, financial reporting, budgeting, and scheduling as applied to construction project management


  • Professional designations such as LEED and PMP preferred


Leadership & Management Skills:

  • Proven ability to supervise, mentor, and evaluate multiple project managers at various experience levels


  • Strong decision-making skills with the ability to exercise independent judgment on complex issues


  • Track record of attracting and retaining top talent while building cohesive, high-performing teams


  • Expertise in negotiation and contract management with diverse vendor and contractor relationships


  • Ability to diversify and develop workforce by ensuring a diverse slate of candidates are considered for all open positions


  • Experience ensuring compliance with HR policies and talent practices


Communication & Relationship Building:

  • Excellent verbal and written communication skills with ability to influence stakeholders at all levels via 1:1 and group interactions, PowerPoint presentations, and email


  • Demonstrated success building and maintaining strong client relationships and partnerships


  • Ability to collaborate across functions including operations, technology, facilities, and compliance teams


  • Strong interpersonal skills with a client-service orientation


Tools & Methodologies:

  • Extensive knowledge of MS Office applications and MS Project (or equivalent project management software)


  • Solid understanding of project management methodologies, procedures, and industry best practices


  • Experience with construction management platforms and document control systems


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Phoenix, AZ, Plano, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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