NSF International

Senior Project Manager

NSF International • $90K — $120K *
Ann Arbor, MI 48103In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • M.S. in public health, business, or similar (B.S. accepted with strong experience)
  • PMP certification highly preferred
  • 5+ years of project management experience in a scientific setting
  • Client-facing experience in public health or related fields preferred
  • Advanced proficiency in Microsoft Office Suite; Salesforce and Asana experience desired
  • Ability to travel up to 10% for business
  • Strong analytical, organizational, and communication skills

Responsibilities

  • Proactively pursue sales opportunities with existing and new clients globally
  • Collaborate with sales, marketing, and technical teams for service delivery
  • Nurture and grow customer relationships through continuous engagement
  • Manage customer inquiries, quotes, and contractual documentation
  • Track leads and conversion rates to drive revenue
  • Coordinate projects and events with multiple stakeholders
  • Support budget management activities and alignment with operational priorities

Benefits

  • Hybrid work model with flexible location options
  • Opportunity to collaborate with experienced leaders
  • Access to professional development resources
  • Engagement in cross-functional projects
  • Involvement in industry-related events and tradeshows
Full Job Description
Job Description

NSF is seeking an experienced Senior Project Manager (Hybrid Ann Arbor) to support the Health & Safety Science program. In this role, you will collaborate with experienced leaders to deliver high-quality services to our clients. You will serve as a key contact for operational tasks with the clients and internal stakeholders, responsible for building and nurturing strong, long-term relationships. This role requires a proactive, results-driven professional with outstanding communication skills and a passion for client success

Responsibilities

  • Proactively identify and pursue sales opportunities within existing accounts and new potential customers globally.
  • Collaborate cross-functionally with sales, marketing, and technical teams to ensure integrated service delivery.
  • Maintain and grow customer relationships through regular engagement.
  • Manage customer inquiries, quotations, agreements, contracts, and other official documentation for HSS.
  • Track lead activity and conversion rates, following up on open quotes to drive revenue growth.
  • Work with management to support sales targets, pipeline visibility, and market development initiatives.
  • Plan and coordinate cross-functional projects and events involving technical and customer-facing stakeholders in other NSF Business Units/Functions, as well as external experts, such as the Health Advisory Board.
  • Work with Sales and Marketing to create promotional materials for HSS services.
  • Create and maintain project timelines, tracking milestones, priorities, and follow-up actions to support on-time execution.
  • Work with HSS Director and other senior leaders to align project timing with staff capacity and operational priorities.
  • Support HSS Director with activities related to the annual budget, including invoice coordination, expense tracking, and annual operating plan development and review.
  • Help document customer requirements and ensure they are accurately transferred into internal execution and final deliverables.
  • Participate in client meetings to review project scope, provide updates, and support relationship development.
  • Represent NSF and HSS at tradeshows and other events aimed at marketing services.
  • Drive accountability, professionalism, and cross-functional communication throughout the project lifecycle.
  • Share client insights to support continuous improvement and inform service enhancements.
    #LI-SV1


Qualifications

  • M.S. degree in public health, business, or a related field. B.S. will be considered with excellent experience.
  • PMP certification highly desired.
  • Five plus years of experience in project management within a scientific environment.
  • Experience in client-facing role in public health is preferred. In lieu of direct public health experience, relevant experience in one or more of the following will be considered: healthcare, research, environmental health, or other life-science related field.
  • Mastery of Microsoft Office Suite required; experience with Salesforce and Asana highly desired.
  • Willingness to travel up to 10% to support sales/marketing activities.
  • Frequently required to sit, stand, walk, reach with hands and arms, stoop, kneel, or crouch.
  • Frequently lift and/or move objects up to 20 lbs.; occasionally up to 35 lbs.
  • Demonstrated analytical, organizational, and customer communication skills.
  • Strong communication, negotiation, and interpersonal skills.
  • Proven ability to understand client needs and tailor solutions accordingly.
  • Results-oriented mindset with a focus on achieving and exceeding goals.
Core Competencies
  • Client Relationship Management
  • Communication & Influence
  • Problem Solving & Innovation
  • Customer-Centric Mindset
  • Adaptability & Resilience


About NSF International

NSF International is a global public health and safety organization that provides testing, inspection, and certification services for a wide range of products and industries. The company was founded in 1944 and is headquartered in Ann Arbor, Michigan. NSF International operates in over 175 countries and has offices and laboratories around the world. The company's services include food safety and quality, water quality, environmental health and safety, sustainability, and management systems certification. NSF International is a non-profit organization and is accredited by various regulatory bodies and industry associations.
Learn more about NSF International
Size
2,800 employees
Industry
Food & Beverages
Founded
1944
* Ladders Estimates

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