Description

Job Summary

The Senior Service Delivery Project Manager (Senior SDPM) will function as the Single Point of Contact for the Sales Team and Customer regarding all facets of the service delivery and order fulfillment phase, and, at times, may be involved in some pre-order planning. The Senior SDPM will be responsible for facilitating and manage the overall order fulfillment process; from order entry to service installation in order to ensure an efficient, effective service delivery experience for the customer and Sales team. The Senior SDPM can handle multiple, concurrent, complex service orders, multi-site projects, and coordinated customer infrastructure deployments. Typically, the Senior SDPM will be involved in initial order deployments of new products & services. Many of the customers supported by the Senior Service Delivery Project Manager are high profile/strategic customers. Furthermore, the Senior SDPM may provide direction to other team members, and function as a SME (subject matter expert) when representing the organization in cross functional teams, system deployments, and UAT.

Responsibilities

• Ability to analyze data, trends or obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation.
• Validate service order information to ensure accuracy and continuity with product model. Ensure applicable revisions are within scope of project and do not impact customer commitment.
• Extensive Knowledge of all telephony technologies, including, but not limited to, Ethernet and TDM.
• Solid knowledge of Voice over IP (VoIP) services.
• Knowledge of Cisco, and Ciena component capabilities as well as cabling configurations in LAN/WAN environment required to support host of Ethernet solutions in customer premise and data centers.
• Knowledge of routing / switching equipment as well as protocols such as TCPIP, SIP, SCCP.
• Ability to comprehend customer requirements and propose solutions based on product model and supported technologies.
• Understanding of network infrastructure and application of how related product models can meet customer requirements.
• Participates in special projects and performs other duties as assigned.
• Create and execute detailed project implementation plans and revise as appropriate to meet dynamic customer needs and requirements.
• Responsible for all aspects of implementation plan and overall project success.
• Manage all day-to-day operational aspects of project and scope.
• Negotiate project schedule, deliverables, and scope with customer, sales and internal cross functional operational support organizations, including Circuit Design, Network Engineering, Field Operations, and Outside Plant.
• Single Point of Contact regarding all facets of service delivery.
• Lead internal teams/task forces. Manage regularly schedule status meetings with internal and external vendors, stakeholders and Customer.
• Resolve and/or escalate issues in a timely fashion or Anticipate before the issue impacts project schedule and/or scope.
• Ensure all required equipment, construction, permits, vendors, and customer readiness is in place to ensure a successful service implementation.

Qualifications

• Minimum 6 years of Service Delivery experience in a telecommunications environment.
• Minimum of 3 years of project management experience.
• Extensive knowledge of telecommunication services and order management.
• Strong understanding of Project management techniques, processes, and project scheduling tools.
• College degree or relevant experience.
• CAPM, PMP Certification preferred.
• CCNA, CCENT CCVP and CCNP Certifications are a plus.
• Ability to travel when needed.

This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $100,000 - $115,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. Some of our featured benefits include medical, dental, vision insurance, yearly bonus program and company matched 401k.