DescriptionThe Sr. Project Manager will be responsible for the day-to-day management and delivery of projects to Genpact clients. Candidate must have experience managing custom SDLC projects and experience managing external projects in a consulting environment. Ideal candidate will be based in the tri-state area.
What You'll Be Doing and the Impact You'll Make:
- Creating and executing project work plans
- Effectively manage changing client needs and requirements throughout the engagement
- Plan and identify resource needs throughout the project
- Actively works with the team to manage work assignments and deliverables
- Reviewing deliverables prepared by team before passing to client
- Effectively applying methodology and enforcing project standards as the project requires
- Prepares for engagement reviews and using appropriate quality assurance procedures
- Minimizes Genpact's exposure and risk on project
Project Accounting
- Tracks and reports team hours and expenses to clients on a weekly basis
- Manages project budget
- Ensures timely and accurate invoicing, and monitors receivables for project
- Analyzes project profitability, revenue, margins, bill rates and utilization
- Approves team members' time reports in a conscientious and timely manner
Financial Management
- Understands basic revenue models, and cost-to-completion projections and makes decisions accordingly
- Understands Genpact's pricing model and billing procedures
- Accurately forecasts revenue, profitability, margins, bill rates and utilization
- Assures project legal documents are completed and signed
Business Development
- Identifies "follow-on" sales opportunities as they relate to a specific project
- Assists proposal efforts including completing project scoping and SOW assessments
- Possesses a thorough understanding of Genpact's capabilities
- Effectively conveys Genpact's message in both written and verbal discussions
Communication
- Facilitates team and client meetings effectively
- Holds regular status meetings with project team
- Effectively communicates relevant project information to superiors
- Delivers engaging, informative, well-organized presentations
- Resolves and/or escalates issues in a timely fashion
- Understands how to communicate difficult/sensitive information tactfully
Technical Understanding
- Possesses general understanding in the areas of software development, CRM, user experience, creative design, and infrastructure architecture
- Maintains awareness of new and emerging technologies and the potential application on client engagements
Client Management
- Manages day-to-day client interaction and sets and manages client expectations
- Develops lasting relationships with client personnel that foster client loyalty
- Communicates effectively with clients to identify needs and evaluate alternative solutions
- Continually seeks opportunities to increase customer satisfaction and deepen relationships
- Builds a knowledge base of each client's business, organization and objectives
Team Development
- Helps inform team member career development opportunities
- Conducts effective performance evaluations and mentors those with less experience through formal channels
- Challenges fellow team members to progress toward their professional development goals
What we'd love to see
- Bachelor's degree in Business/Computer Science (preferred) or related field
- 4 or more years of client consulting experience
- 4 or more years of project management experience
- Excellent consulting skills and the ability to work effectively with clients and team members
- Excellent verbal and written communication skills between both the customer and all levels within the organization are required
- Knowledge of sound business practices and a proven track record of exceeding customer expectations and anticipating their needs are also required
- Must be motivated with a focus on team performance
- Willingness to travel
Why Genpact?
- Flexible PTO - If you need a day off or an extended vacation, take the time!
- Hybrid work environment: Casual and open office or Remote...You choose!
- Great insurance coverage (Multiple Options) and flexible spending accounts
- 401K with Company Matching
- Monthly Work from Home Stipend
- Continuous Training, Certifications, and Learning Opportunities
- Diversity, Equity, Inclusion and Belonging: We care about making Genpact a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement.
