VML is in search of a SENIOR PROJECT MANAGER - CX What you'll do: • Contribute to the strategy, design and implementation of excellent customer experiences across digital touchpoints, focusing on websites and content. • Collaborate with cross-functional teams (product, engineering, design, content, marketing, research) to ensure customer-centricity in product and channel initiatives. • Develop and manage project plans and timelines, breaking down complex projects into manageable tasks and deliverables. • Track project progress, identify potential roadblocks, and implement solutions to ensure projects stay on track and within budget. • Facilitate communication and collaboration between stakeholders, providing regular updates and reporting on project status. • Ensure quality assurance throughout the product development and lifecycle process. • Manage ceremonies, ensuring timely delivery of product functionality. Who you are: • Customer-focused: Passionate about creating positive customer experiences and understanding customer needs. • Strong communicator: Clearly communicate technical and non-technical information, customer insights and design recommendations to various stakeholders • Collaborative leader: Facilitate effective cross-functional collaboration. Facilitate cross-functional collaboration and effectively manage project teams. • Agile and adaptable: Thrive in a fast-paced environment and adapt to evolving project requirements. • Strategic thinker: Understand the broader business goals and align website and content strategies accordingly. • Organized and detail-oriented: Maintain meticulous organization and attention to detail in all aspects of project management. • Proficient in project management tools and software: Expert-level proficiency in project management platforms (e.g., Asana, Trello, Monday.com) and content management systems (CMS). • Proficient in CX methodologies and tools: Familiar with customer research methods, journey mapping, service blueprinting, and human-centered design principles. What you'll need: • 3-5 years of experience in web project management or content management: Demonstrated experience managing website development projects, content creation workflows, and/or content migrations. • Proven track record of successful website launches or content initiatives: Provide examples of successfully completed projects, highlighting key achievements and results. • Understanding of website development lifecycle and content strategy: Demonstrate a strong understanding of web design principles, development processes, content strategy best practices, and SEO. • Technical proficiency: Familiarity with CMS platforms (e.g., WordPress, Drupal, AEM), HTML, CSS, and website analytics tools. Experience with website accessibility standards (WCAG) is a plus. • Strong analytical skills: Ability to analyze website data, identify trends, and make data-driven recommendations to improve website performance and content engagement. • Client management experience (if applicable): Experience building and maintaining strong client relationships, presenting project updates, and managing client expectations. • Agency experience (preferred, but not essential): Experience working within an agency environment or a similar collaborative setting. The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details. $60,000-$140,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.