Lighthouse eDiscovery

Senior Project Manager, Client Services (PST or CST)

Lighthouse eDiscovery$110K — $130K *
US-AnywhereRemote in United States
Legal & Accounting
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree (Masters or JD a plus) or equivalent experience
  • 6+ years of work experience with 4+ years in e-Discovery project management
  • Relativity experience required
  • Excellent eDiscovery skills for client consultation and project solution creation
  • Strong communication skills for effective information transmission and conflict management
  • Project management skills for successful client relationship management
  • Flexibility and adaptability to handle a dynamic workload

Responsibilities

  • Respond to client requests and provide consultation on scope and execution
  • Train and develop team members on workflows and best practices
  • Initiate work by creating work orders for data processing and review
  • Communicate expectations for project scope and deadlines to stakeholders
  • Manage internal and external project communications with pod members
  • Drive development of standards and workflow consultation for eDiscovery
  • Participate in daily activities of providing eDiscovery support to clients

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 401k with company match
  • Company paid Life & AD&D and disability benefits
  • Telemedicine and wellness programs
  • Generous Flexible PTO program and paid volunteer days
  • Participation in voluntary insurance plans including critical illness and pet insurance
Full Job Description
What's unique about this role?

The Senior Project Manager is responsible for managing to a case or client annual budget, consulting clients on eDiscovery best practices, and identifying preferred paths to completing projects with a focus on reducing costs, increasing speed of delivery and use of Lighthouse technologies to drive client satisfaction. Senior PMs are responsible for planning, monitoring and managing internal and external project communications of pod members. In addition, Senior PMs provide workflow consultation, drive the development of standards and participate in the daily activities associated with providing eDiscovery support to clients.

What will this person do?
  • Respond to client requests and provide consultation to clients to manage the scope, execution, and overall delivery of solutions that comply with industry best practices and Lighthouse Standards.
  • Train and develop team members on workflows and eDiscovery best practices.
  • Initiate work on behalf of clients by creating work orders for tasks associated with data processing, review, and production.
  • Communicate expectations for scope and deadlines to internal and external stakeholders


Bring your passion and together we will shine. It would also be great if you have the following:
  • Bachelor's degree (Masters or JD a plus) or equivalent experience.
  • 6+ years of work experience with at least four years of e-Discovery project management experience.5+ years of successful experience in a law department, law firm and/or a legal consulting firm or eDiscovery provider
  • Relativity experience required.
  • Excellent eDiscovery skills needed to provide consultation and creation of client and project solutions that drive the use of technology and workflows that reduce overall client costs, improve speed, and/or deliver a higher quality product.
  • Knowledge of or the ability to quickly acquire a deep understanding of Lighthouse workflows, internal tools and documentation necessary to act as an internal escalation resource, and ability to work both independently and in a team environment.
  • Strong communication skills to effectively transmit information via written (email and forms based formats ) and verbal communications to convey instructions, identify issues, propose solutions and manage conflicts between internal and external stakeholders.
  • Project management skills to successfully manage client relationships and execute projects to completion in order to deepen Lighthouse relationships to ensure repeat work and increased share of clients' total spend and to gain clients' trust as a consultant.
  • Flexibility and adaptability to handle a changing and growing workload.
  • Strong project management skills including the ability to interpret a variety of instructions provided in written and oral form.


Work Environment and Physical Demands
  • Duties are performed in a typical office environment while at a desk or computer table.
  • Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
  • Duties may require being on call periodically and working outside normal working hours (evenings and weekends).


As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

This role will be eligible to participate in an annual bonus or incentive program.

Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best-shine.

About Lighthouse eDiscovery

Lighthouse eDiscovery is a technology company that provides eDiscovery software and services to law firms and corporations. The company was founded in 1995 and is headquartered in Denver, Colorado. Lighthouse eDiscovery's software helps clients manage electronic data for litigation and regulatory compliance. The company's services include data collection, processing, hosting, and document review. Lighthouse eDiscovery has offices in the United States, Europe, and Asia.
Learn more about Lighthouse eDiscovery
Size
300 employees
Industry
Founded
1995

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