Senior Project Manager to lead and manage multiple client-facing projects while serving as a subject matter expert across designated service lines. This role is responsible for delivering high-quality services on time and within budget, fostering strong customer relationships, and ensuring operational excellence throughout the project lifecycle. The Senior Project Manager will collaborate cross-functionally with internal teams and external stakeholders to drive successful study execution while proactively identifying and mitigating risks.

What You'll Be Doing

• Serve as the subject matter expert for one or more product lines, providing guidance to Project Management team members and educating customers on operational services.

• Independently lead the planning, setup, monitoring, and closeout phases of study management, including projects involving multiple service lines.

• Gather customer requirements and communicate project objectives to internal stakeholders.

• Develop study documentation and oversee the distribution and tracking of study equipment.

• Create, distribute, and manage project reports and study-related documentation.

• Archive study data and documentation in accordance with company procedures.

• Set and manage customer expectations while ensuring high levels of client satisfaction.

• Monitor project timelines and manage financial components, including:

  • Budget reviews

  • Revenue forecasting

  • Scope change management

  • Invoice reconciliation

• Identify potential project risks, develop mitigation plans, and escalate issues when appropriate.

• Lead internal and external discussions to promote collaboration, effective communication, and efficient resource utilization.

• Apply problem-solving strategies to resolve customer concerns and maintain issue-tracking documentation.

• Serve as the department lead for operational readiness related to new product initiatives.

• Support cross-trained team members working in other service lines.

• Act as a liaison between Project Management and other departments to facilitate collaboration and communication.

• Conduct quality control reviews of systems and project documentation to ensure deliverable accuracy and consistency.

• Ensure compliance with training completion and documentation requirements.

• Present study services during Investigator Meetings and Site Initiation Meetings when required.

• Participate in client meetings alongside Business Development and Operational teams to present company services and operational workflows.

• Support sales initiatives that contribute to incremental revenue growth.

• Mentor and assist in the onboarding and training of new Project Management team members.

• Perform additional duties, assignments, and special projects as needed.
  

What We Look For

• Bachelor's degree and/or demonstrated project management experience within the pharmaceutical, healthcare, or related industry.

• PMP certification required.

• 4–8 years of project management experience, preferably within the pharmaceutical or clinical research industry.

• Strong knowledge of the drug development process.

• Proven expertise supporting one or more primary service lines and/or studies across multiple service lines.

• Excellent organizational, prioritization, and time management skills.

• Strong interpersonal and relationship-building abilities.

• Excellent verbal and written communication skills, including proficiency in English.

• Working knowledge of Microsoft Office applications.

• Strong attention to detail and commitment to responsiveness and customer service.

• Ability to manage multiple priorities in a fast-paced environment.

• Valid passport and ability to travel approximately 20%.