SENIOR PROJECT MANAGER

City of Toronto • $105K — $160K *

Toronto, ON M3C 0E3In-Person

Education, Government & Non-Profit

5 - 7 years of experience

Today

Be an Early Applicant

By clicking Apply, I agree with Ladders' Terms of Use and Privacy Policy

Job Overview by Ladders

Qualifications

Post-secondary education in Information Technology or related field, plus PMP or similar certification.
Significant experience in project management and program development in human services.
Strong knowledge of value stream mapping and data analysis for service delivery enhancement.
Experience in supervising and motivating project teams effectively.
Knowledge of quality assurance and risk management best practices in human services.
Ability to develop and present high-level communications for leadership.

Responsibilities

Provide strategic advice on management control tools and performance measurement.
Conduct cost-benefit analyses and trend assessments for decision-making.
Identify issues and create frameworks to support financial decisions.
Design and execute quantitative/qualitative analyses for program evaluations.
Conduct research on sector developments and government initiatives.
Lead cross-divisional teams in project development and execution.
Monitor and report on budget performance and variances.

Benefits

Full-time, temporary position for 12 months.
Work schedule of Monday to Friday, 35 hours per week.
Potential for extension via established qualified list.
Opportunity to lead innovative and technology-driven initiatives.

Full Job Description

Job ID: SENIOR PROJECT MANAGER, CHILDREN'S SERVICES
Job Category: Project Management
Division & Section: Children's Services, ChildSvcs Client Services
Work Location: METRO HALL, 55 John St, Toronto
Job Type & Duration: Full-time, Temporary, 12 months
Salary Range: $105,241-$160,649, PTM3, TM1398
Shift Information: Monday to Friday, 35 hours per week per week
Affiliation: Non-Union
Qualified List will be established to fill temporary positions.
Number of Positions Open: 1
Posting Period: 09-Sep-2026 to 22-Sep-2026

Job Description

Report to the Program Manager, Client Services, the Sr. Project Manager, Children's Services, is responsible to provide expert professional advice, guidance, analysis, and support that establishes, maintains, and improves the provision of high-quality management information, reports, and effective business processes for management decision-making, planning and control. Provide direction, leadership and guidance to multi-disciplinary project teams and to manage the design, integration and implementation of complex solutions. To lead and implement large, multi-stakeholder and cross-unit projects by providing strategic oversight, implementing evidence-informed approaches, driving innovation, ensuring alignment with Divisional and Corporate policies and mandate.

Major Responsibilities:

Provides strategic advice on management control tools, reporting, performance measurement data, best practices, program and service reviews.
Provides business advice, including cost-benefit analysis, trend analysis and risk assessments, to support strategic and operational planning and decision-making.
Identifies issues and develops reports, analyses, frameworks and evaluation mechanisms to support financial, resource and service management decisions.
Design and perform quantitative and qualitative data analyses using appropriate methodologies to support service and program evaluation.
Conducts research in assigned areas, considering sector developments, corporate policies and practices, legislation and initiatives by other levels of government.
Applies risk assessment and risk management techniques to advise on controls, strategies, systems and sound business practices.
Develops terms of reference, project plans, review methodologies and assignments, and leads cross-divisional teams to address divisional priorities.
Leads cross-functional teams of technology and business experts on multiple business transformation projects and initiatives.
Provides direction, leadership and guidance to multi-disciplinary project teams in the design, integration and implementation of complex solutions.
Monitors and evaluates in-year expenditures and performance against approved budgets and performance measures.
Reports on variances and recommends mitigation strategies to support accountability and effective resource management.
Assesses resource requirements, training needs and operational controls to support informed management decision-making.
Develops clear documentation, project updates and analysis to support transparency, accountability and evidence-informed decisions.
Coordinates and prepares briefing notes, staff reports and other materials for divisional management, business partners and governing bodies.
Contributes to divisional best practices in project management, change management and business process transformation.
Supervises assigned project staff, promoting effective teamwork, communication, high-quality work, continuous learning and strong organizational performance.
Coaches, motivates and coordinates staff activities, and handles day-to-day labour relations matters as required.
Cultivates a positive, inclusive and high-performing service delivery culture.
Build partnerships with business partners across the division to design, implement and measure innovative, technology-driven change initiatives.
Partners with other divisions and corporate I&T on strategic initiatives and inter-divisional projects, promoting best practices and championing a culture of innovation.
Demonstrates leadership that reflects organizational values of diversity, equity and inclusion.

Key Qualifications:

Your application must describe your qualifications as they relate to:

Post-secondary education in Information Technology, Computer Science or a related discipline, combined with a professional designation such as Project Management Professional (PMP) or Change Management Professional Certification, or an equivalent combination of education, professional certification and experience.
Considerable experience in project management and program development within human services, including managing multiple assignments, setting priorities and implementing business solutions that address operational and client needs.
Considerable knowledge and skill in value stream mapping, business process methodology, data collection and analysis to enhance service delivery for children and families.
Considerable experience supervising project staff, including the ability to coach, motivate and coordinate staff activities.
Considerable experience evaluating program and service delivery in a human services environment, including quality assurance, risk management and best practices.
Ability to take initiative, work independently, lead projects and collaborate effectively with staff, business partners and clients to advance unit priorities.
Ability to develop and present communications for senior leadership, including briefing notes, project roadmaps, future-state analysis and status updates.
Proficiency using Microsoft Excel, Word and PowerPoint; experience with data visualization software such as Microsoft Power BI is an asset.
Ability to effectively handle day-to-day labour relations matters and support a productive, collaborative team environment.
Ability to support performance outcomes, service objectives and customer service levels through evidence-informed analysis and continuous improvement approaches.
Thorough knowledge of the legislation and policies governing the planning, funding and delivery of child care, programs and services for families.
Superior interpersonal, verbal, presentation and negotiation skills, with a successful track record of building credibility and consensus among senior stakeholders.

Please register to participate in the information session on Thursday Sept 17, 2026 @ 12:30 - 1 PM.

Link: Microsoft Teams meeting

Join:

Meeting ID: 260 475 135 532 66

Passcode: 9um68ST2

A Qualified List of candidates will be established for the Senior Project Manager position in the Children's Services Division and will be in effect for 24 months from the date the list is created. Qualified candidates on the list may be considered when filling future temporary vacancies in this position.

Notes:

Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.
Applicants understand that Time in Role requirements will be applied as part of the job competition process as outlined in the City's Non-Union Recruitment and Time in Role policy.
If selected for a temporary position, employee's placement is conditional on the approval of their executive director/general manager or designate
Temporary and fixed-term part-time non-union employees will be reassigned to this position
If the posted non-union temporary position becomes permanent, it may not be reposted

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

City of Toronto Jobs and Employment

The City of Toronto is building a market-leading workforce that supports the city’s vision through strategic leadership and proactive management. This team helps to master the challenges of urban growth and community service.

Innovative Work

At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

The City of Toronto Employment Culture

The City’s employment culture is centered on creating a supportive and inclusive workplace. This culture is evident in its commitment to diversity and innovation, where each team member’s contributions are valued and celebrated.

Stay Connected with City of Toronto Careers

Join the Team

Search open positions that match your skills and interests. The City of Toronto looks for passionate, curious, creative, and solution-driven team players. Explore the various benefits, from health insurance to retirement plans, that make the City of Toronto a premier employer.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights—all from the professionals who are part of the City of Toronto team.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at the City of Toronto.

SEARCH CITY OF TORONTO JOBS

READ CAREERS BLOG

Learn more about City of Toronto

Size

10,001 employees

Industry