Job Title

Senior Project Manager

Location

Washington, DC 20415 US (Primary)

Category

Project Management

Job Type

Full Time

Career Level

Professional

Education

Refer to Job Requirements: Qualifications

Travel

Occasional

Salary Range

$130,000 - $170,000

Security Clearance Required

None

Salary Grade

Job Description

JOB SUMMARY:

BOC is seeking a Senior Project Manager for a federal client. The selected candidate will assist the development and implementation process of an organization's services involving departmental or cross-functional teams focused on the delivery of new or existing projects. Assist in developing work breakdown structures, helping identify resource conflicts, managing schedule risks, ensuring deliverables schedule is met and providing technical writing skills. Assist in monitoring the project from initiation through execution and closing. Help organize the interdepartmental activities ensuring completion of the project on schedule and within budget constraints. This position is to support the senior PMs who have overall project management responsibility. In this role, direct people management responsibility is not typically required. This position requires basic technical IT infrastructure and operations knowledge, as well as hands-on experience with Zendesk for ticket and service request management and DocuSign for electronic document and signature workflows.

Activities include assisting in the management of projects; communicating technical requirements to non-technical personnel; supporting brief preparation and presentation. Work assignments involve active participation on projects that may include design, development, and implementation, while evaluating, monitoring, and reporting on the status of project activities.

Job Requirements

DUTIES AND RESPONSIBILITIES:

• Provide supporting activities to assist in the management and coordination of projects ranging in scope from single-system to Agency-wide implementation. Managed projects may also have a Government-wide impact such as the Electronic Government initiatives.
• Assist in the maintenance of detailed schedules for all projects to track milestones, tasks and resource allocation to meet project deadlines.
• Assisting to ensure project deliverables are met.
• Ensure all phases of projects are documented using government provided ITSM.
• Report on service requests, incidents, and project-related tickets using Zendesk, ensuring timely resolution and adherence to established service level agreements (SLAs).
• Coordinate the routing, approval, and execution of project documents and deliverables using DocuSign, ensuring signature workflows are completed accurately and on schedule.
• Helping to ensure compliance of all process, procedures, and the documentation requirements of the PRB, CCB, and other IT Governance Boards as may be required.
• Assist in development of the following mandatory weekly reports:
  • Project Status Summary Report
  • Project Management Updates
  • Weekly Activity Report
  • Monthly Metrics Report

QUALIFICATIONS:

Required (Minimum) Qualifications - Education, Certification, Experience, and Skills

• Bachelor's Degree and/or equivalent certifications or military work-related experience
• Minimum of 5+ years of experience with managing a variety of deliverables in a fast-paced environment
• Experience with Zendesk (or a comparable ticketing/service desk platform), including ticket management, queue monitoring, and reporting
• Experience with DocuSign, including preparing, routing, and tracking documents through electronic signature workflows

Preferred Qualifications - Education, Certification, Experience, Skills, Knowledge, and Abilities

• PMP Certification
• Previous IT Project Management experience