Overview
Senior Project Delivery ManagerLocation: Remote in US or Canada
Notice to Applicants: Please be advised that we can hire for this role in both Canada and the United States. This is a remote role. You will need to be able to work East Coast hours. Furthermore, the ideal candidate is someone who comes out of a CRO (Contract Research Organization) or has experience working for one in their past, understands clinical operations, has strong project management and project delivery skills and bonus points for anyone who has exposure to Ophthalmology as a therapeutic area.
OptymEdge, (part of the Emmes Group), develops proven solutions for training and certification of Visual Function Examiners and Visual Acuity Rooms. OptymEdge partners with study teams to provide visual function certification that ensures a high level of quality and consistency for ophthalmic clinical trial data.
OptymEdge is the largest and longest-standing certification organization in the industry. We pioneered visual acuity certification from conception. Our services have grown to be synonymous with providing the highest level of quality and standardization of clinical trial data.
- Over 2,500 sites certified worldwide, since 1995
- Phase I through post-marketing experience across anterior segment and retina trials
- Clinical Ophthalmology, Optometry, and clinical trial expertise Primary Purpose The Senior Project Delivery Manager (PDM) leads the successful delivery of clinical studies within a technology-enabled clinical research environment, managing increased operational complexity and client expectations. The senior PDM is accountable for study-level outcomes while supporting broader consistency across multiple projects and clients. The Senior PDM partners with sponsors, CROs, technical teams, and internal stakeholders to resolve escalated delivery issues, refine delivery approaches, and support the development of new capabilities. In addition to project delivery, the Senior PDM provides functional leadership within defined pillars and supports lower to medium need client portfolios, contributing to operational maturity and scalability.
Responsibilities
- Leads delivery of technology-enabled complex and non-standard certification studies and low to medium complexity imaging programs, ensuring commitments for quality, timelines, scope, and budget are met.
- Acts as senior client-facing contact for complex or high-risk studies.
- Owns study-level outcomes across quality, timelines, budget, and client satisfaction.
- Tracks and reports delivery KPIs across projects, identifying trends and areas for improvement
- Oversees multiple studies or workstreams, balancing priorities, resources, and risks.
- Serves as Portfolio Specialist for low to moderate need clients, ensuring delivery consistency and proactive issue management.
- Supports functional leadership within defined pillars by contributing expertise and driving implementation of process improvements and change initiatives.
- Operationalizes functional strategies, ensuring adoption and consistency across delivery practices without owning functional accountability.
- Mentors and coaches PDMs and Lead PDAs, strengthening delivery capability and judgement.
- Leads resolution of escalated delivery, system, or data issues.
- Supports audit readiness and participates in audits or inspections and governance activities at a senior level.
- Contributes to refinement of delivery models and onboarding of new capabilities such as imaging and digital capture.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Bachelor's Degree Required
- 5 years of experience in project management or delivery leadership roles. Required
- 1-3 years Demonstrated experience managing complex or non-standard projects, client relationships, and delivery risk within regulated or technology-enabled environments. Preferred
- Advanced proficiency with delivery tools, reporting, and KPI tracking across multiple studies or clients.
- Strong ability to manage complex, non-standard projects with multiple dependencies and higher risk profiles.
- Excellent communication skills, including leadership-level client interactions and escalation management.
- Deep understanding of regulated delivery environments, quality systems, and governance expectations.
- Ability to mentor other staff, strengthening delivery capability and judgment across the organization.
- Strong analytical skills to identify trends, risks, and improvement opportunities across portfolios.
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