Expeditors International of Washington Inc

Senior Project Cargo Operations Manager, North America

Transportation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8-12+ years of experience in project cargo, heavy-lift, or specialized logistics operations
  • Strong technical knowledge of multi-modal project cargo execution (air, ocean, road, rail)
  • Proven track record of leading complex logistics projects and driving operational improvements
  • Experience in vendor management and strategic sourcing
  • Demonstrated ability to deliver training and develop high-performing teams
  • Strong commercial acumen with experience supporting business development efforts

Responsibilities

  • Lead and promote operational excellence across North America project cargo activities
  • Support branches with complex and high-value project cargo executions
  • Ensure consistent application of best practices, compliance standards, and safety protocols
  • Drive performance through KPI monitoring and corrective action planning
  • Design, develop, and deliver project cargo training programs for operations teams
  • Establish and implement standardized operating procedures across the region
  • Maintain and strengthen relationships with key service providers

Benefits

  • Opportunities for professional development and mentorship
  • Supportive team environment focused on operational excellence
  • Participation in strategic business development initiatives
  • Career growth potential within a leading logistics organization
  • Involvement in cross-functional collaboration across regions
Full Job Description
Job Description

Operational Excellence & Execution
  • Lead and promote operational excellence across all North America project cargo activities
  • Support branches with complex and high-value project cargo executions
  • Ensure consistent application of best practices, compliance standards, and safety protocols
  • Drive performance through KPI monitoring, reporting, and corrective action planning

Training & Development
  • Design, develop, and deliver project cargo training programs for operations teams and branch personnel
  • Increase branch awareness and understanding of project cargo capabilities and procedures
  • Mentor and coach operations staff to enhance technical expertise and execution quality

Standardization & Continuous Improvement
  • Establish and implement standardized operating procedures (SOPs) across the region
  • Identify operational gaps and inefficiencies; develop and execute improvement initiatives
  • Lead process optimization efforts to improve productivity, accuracy, and customer satisfaction

Service Provider Management
  • Maintain and strengthen relationships with key service providers (carriers, heavy haul, rigging, etc.)
  • Conduct annual performance evaluations of vendors to ensure quality and competitiveness
  • Identify capability gaps and onboard new service providers to support evolving business needs

Business Development Support

  • Partner with commercial and regional teams to support a targeted 15% year-over-year growth in the Americas
  • Participate in customer meetings, solution design, and project planning discussions
  • Engage in branch sales meetings to align operational capabilities with sales strategies
  • Maintain and actively manage a Top 10 target account list within CRM (e.g., Dynamics)


Qualifications
  • 8-12+ years of experience in project cargo, heavy-lift, or specialized logistics operations
  • Strong technical knowledge of multi-modal project cargo execution (air, ocean, road, rail)
  • Proven track record of leading complex logistics projects and driving operational improvements
  • Experience in vendor management and strategic sourcing
  • Demonstrated ability to deliver training and develop high-performing teams
  • Strong commercial acumen with experience supporting business development efforts


Additional Information

All your information will be kept confidential according to EEO guidelines.

About Expeditors International of Washington Inc

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

Expeditors International of Washington Inc Careers

Join the dynamic team at Expeditors International of Washington Inc, a global leader in logistics and freight forwarding, renowned for its commitment to excellence and innovation. At Expeditors, we offer more than just job opportunities; we provide a platform for professional growth and leadership development within an inclusive culture.

Work You’ll Do

At Expeditors, every position plays a crucial role in our success. We are looking for passionate, curious, and skilled professionals ready to lead and innovate in the logistics industry. Our team benefits from a culture that values diversity and leadership, fostering an environment where everyone can thrive.

Explore Career Paths

Whether you are seeking an entry-level role or a senior management position, Expeditors offers a range of career paths to suit your skills and ambitions. From operations to customer service, our job opportunities span across various functions dedicated to improving global supply chains.

Internship Programs

Kickstart your career with an internship at Expeditors. Our internships provide invaluable hands-on experience, allowing you to apply academic knowledge in real-world scenarios. You will gain insights into our operations and contribute to meaningful projects that drive our company forward.

Professional Development

Invest in your future with Expeditors’ unmatched training and development programs. We are committed to your career growth, offering extensive training, diversity workshops, and leadership courses that prepare you for the next steps in your professional journey.

Networking and Innovation

Join a network of industry leaders and innovators at Expeditors. Our collaborative environment encourages networking and idea-sharing, which are key to fostering innovation and driving the company forward. At Expeditors, you will work alongside the best in the industry, leveraging cutting-edge technology and strategies to solve complex challenges.

Benefits and Culture

Expeditors values the well-being of its team members, offering a comprehensive benefits package that supports both personal and professional growth. Our inclusive culture champions diversity and provides a supportive network where all employees can succeed.

Join Our Team

Ready to advance your career at Expeditors International of Washington Inc? Explore open positions that match your skills and interests. We are continuously hiring and looking for individuals who are driven, creative, and ready to contribute to our team’s success.

Stay Connected

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Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company, refining your resume, and readying yourself to demonstrate how your experiences align with the values and needs of Expeditors. At Expeditors International of Washington Inc, your career is just the beginning of a journey filled with opportunities for growth and leadership. Join us and help shape the future of global logistics.

SEARCH EXPEDITORS JOBS

Learn more about Expeditors International of Washington Inc
Size
19,070 employees
Market Cap
$16.8 billion
Industry
Net Income
$696.1 million
5 Year Trend
+22.1%
Revenue
$10.1 billion
NASDAQ

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