STORD

Senior Operations Manager

STORD • $90K — $120K *
Atlanta, GA 30349In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Minimum 5 years experience in high-volume direct-to-consumer management.
  • Experience leading teams of at least 5 salaried and 60 non-exempt employees.
  • Proficient in managing highly technical operations, including automation.
  • Familiarity with Warehouse Management Systems in configuration and troubleshooting.
  • Excellent communication and interpersonal skills.

Responsibilities

  • Manage day-to-day operations of the fulfillment center, including inbound and outbound processes.
  • Lead and develop a team of Area Managers, operations leads, and warehouse associates.
  • Set and maintain operational KPIs for the warehouse.
  • Oversee inventory accuracy and quality assurance activities.
  • Manage budgeting, payroll, and staffing to operational plans.
  • Ensure operational success during new client launches.
  • Collaborate with cross-functional teams to drive results.

Benefits

  • Opportunities for career development and leadership coaching.
  • Collaboration with cross-functional teams.
  • Exposure to large-scale operations in a high-volume environment.
Full Job Description
Position Description

Stord is looking for an Operations Manager with strong communication skills and experience as a leader of leaders. This person must be able to lead others through effective decision making and demonstrate a sense of responsibility in leading a team that supports the execution of all processes and procedures related to inventory accuracy, including performing warehouse bin accuracy and maintaining inventory shrink. They possess a strong ability to utilize Order Management System and various types of material handling equipment.

What You'll Do:
  • Responsible for day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns.
  • Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on daily goals.
  • Responsible for setting and maintaining all operational KPIs in the four walls - warehouse location accuracy, dock to stock, outbound SLA, Order productivity, personnel productivity
  • Responsible for overseeing inventory accuracy and supporting quality assurance activities related to the ICQA process area, including compliance with applicable SOPs, audit readiness, and adherence to GMP standards where required
  • Responsible for budgeting and payroll (operational P&L)
  • Responsible for scheduling and staffing to plan
  • Responsible for ensuring operational success during new client launches
  • Responsible for the development and coaching of all Area Managers, Leads and associates
  • Partner with cross functional teams including industrial engineering, solutions engineering, customer quality, and implementations
  • Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results
  • Address operational and personnel issues affecting functional area
  • Perform additional duties as assigned

What You'll Need:
  • Minimum 5 years experience in a high volume direct to consumer environment in a manager level role or higher
  • Experience leading salaried teams of 5 salaried employees or more
  • Experience leading teams of 60 non-exempt or more
  • Experience running and leading a highly technical operation, including automation
  • Experience working in a 200k sq ft facility or larger
  • Experience leading or being a direct contributor in operational startups or change management projects
  • Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective
  • Advanced knowledge of Excel
  • Bachelor's Degree or relevant experience.
  • Previous leadership experience.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Excellent communication and interpersonal skills. Able to interact effectively with all levels of management and support teams.
  • Able to transport up to 20 lbs.
  • Able to perform basic mathematical calculations.
  • Able to build solid, effective working relationships with others.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to effectively use relevant material handling equipment (i.e forklifts).
  • Able to express ideas clearly and convey necessary information.
  • Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels.
  • Occasional non-standard work hours or overtime as business requires.

About STORD

STORD is a cloud-based warehousing and distribution network that provides modern logistics infrastructure for businesses of all sizes. The company's platform connects a network of warehouses across the United States and provides businesses with real-time visibility, control, and optimization of their inventory and supply chain operations. STORD's mission is to empower businesses with the technology and infrastructure they need to compete in today's fast-paced, global economy.
Learn more about STORD
Size
100 employees
Industry
Transportation
* Ladders Estimates

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