Microsoft

Senior Program Manager, Windows Commercial Acceleration Engine Operations

Microsoft • $119K — $234K *
Redmond, WA 98052In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree with 4+ years in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
  • 2+ years managing cross-functional and cross-team projects.
  • Experience in technical program management, customer engineering, and partner ecosystems.
  • Knowledge of enterprise customer lifecycle and technical engagement models.
  • Experience developing AI-enabled workflows and operational automation.
  • Proven success in balancing immediate customer needs with long-term organizational growth.
  • Hands-on experience in designing and operating production-grade agentic systems.

Responsibilities

  • Lead the program management discipline across the Acceleration Engine with cross-organizational collaboration.
  • Translate strategy into an executable portfolio with clear milestones and outcomes.
  • Create and manage structures and workflows to ensure seamless execution and scalability.
  • Oversee the roadmap for AI capabilities and agent infrastructure in collaboration with multiple teams.
  • Ensure a unified operational view across various programs and engagements.
  • Capture insights for product development and coordinate across teams.
  • Establish standards for managing a large population of agents reliably.

Benefits

  • Medical, dental, and vision coverage.
  • Generous paid time off and wellness programs.
  • Life and disability insurance.
  • Retirement savings plan.
  • Opportunities for continued education and professional growth.
Full Job Description
Overview

We are seeking a Senior Technical Program Manager to lead the Acceleration Engine's program management function and operating model. This leader must combine program leadership with hands-on technical depth, designing and building multi-agent systems that can coordinate work at organizational scale-not merely adopting AI tools, but engineering an AI-enabled operating model.

The successful candidate will act as the single operating integrator for the Acceleration Engine, translating strategy into an executable portfolio, ensuring that the organization operates as one system, and creating the mechanisms through which customer engagements become repeatable business and product impact.

Responsibilities

Lead the Acceleration Engine Program Management Function

  • Lead the program management discipline across the Acceleration Engine in deep collaboration with the Accelerate LT; drive decisions, resolve ambiguity, and accelerate cross-organizational results.


  • Translate organizational strategy into an integrated execution portfolio with clear owners, milestones, dependencies, risks, and measurable outcomes.


  • Create and operate the necessary structures, processes, and workflows and supporting agentic infrastructure across the Acceleration Engine organization to enable seamless execution from insights to impact to scale.


Support the Acceleration Engine Operating Model

  • Manage execution of the roadmap for agent infrastructure, AI capabilities, evaluation frameworks, dashboards, data standards, and automation in partnership with insights, engineering, security, and AI leadership.


  • Drive progress toward one trusted operational view across customer intake, engagements, engineering work, partners, and scale programs.


  • Coordinates to ensure insights are captured by the Impact Engine and routed to product teams.


  • Design, build, and continuously improve a scalable multi-agent architecture in which specialized agents coordinate planning, research, workflow execution, knowledge reuse, and decision support across the Acceleration Engine.


Engineer the Acceleration Engine's Agentic Workforce

  • Establish the architecture, evaluation, observability, security, human-oversight, and lifecycle-management standards required to operate a large and evolving population of agents reliably in an enterprise environment.


Orchestrate Strategic Partnerships

  • Build the operating framework connecting the Acceleration Engine with sales, product engineering, FastTrack, and customer experience teams.


  • Define mutual commitments, decision rights, operating cadences, handoffs, and success measures for critical partnerships.


  • Maintain visibility into where partnerships are producing results, where they are stalled, and where executive intervention is required.


  • Flag issues to leadership regarding duplicated work, unclear ownership, competing priorities, and gaps between organizational motions.


Lead Special Projects and Executive Priorities

  • Lead complex, cross-cutting initiatives that are strategically important but do not yet have a natural organizational owner.


  • Turn ambiguous priorities into a clear fact base, recommended direction, execution plan, governance model, and accountable ownership.


  • Determine when emerging initiatives should be scaled, transitioned into stable ownership, redesigned, or stopped.


Qualifications

Required Qualifications

  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 2+ years of experience managing cross-functional and/or cross-team projects.


Preferred Qualifications

  • Demonstrated experience spanning technical program management, customer engineering, enterprise products, partner ecosystems, and field or product operations.
  • Proficient understanding of the enterprise customer lifecycle, technical engagement models, product-feedback systems, and scaled delivery motions.
  • Experience with Windows, endpoint management, security, enterprise deployment, device ecosystems, or related commercial technology motions.
  • Experience developing AI-enabled workflows, operational automation, portfolio dashboards, or agentic business systems.
  • Demonstrated success balancing urgent customer needs with long-term system building and organizational scale.
  • Demonstrated hands-on AI engineering experience designing, building, evaluating, and operating production-grade agentic systems, including orchestration across many specialized agents, tools, data sources, and human decision points
  • Demonstrated experience leading cross-functional programs and building durable relationships involving engineering, product, field, sales, customer success, and partner organizations.
  • Experience building operating models, governance mechanisms, portfolio-management systems, and executive operating rhythms during a period of rapid change.
  • Experience managing a program-management function through influence.
  • Experience working with leadersip and presenting concise, decision-ready recommendations.
  • Analytical capabilities with the ability to combine qualitative signals, operational data, customer evidence, and business context.


Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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