Role: Senior Program Manager
Reports to: Program Director
Program: 1301 - DT Wellness
Department: Mental Health
Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013
Setting: 100% onsite
Schedule: Monday - Friday, 8:00am - 4:30pm
Status: Full-time/Exempt/Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
Summary:In collaboration with the Wellness Center Director and Program Manager, the Wellness Center Senior Program Manager will oversee the Wellness Center program for adults. The Senior Program Manager will monitor and ensure that the Wellness Center provides high-quality services that meet or exceed required contract, funder, and agency standards. The Senior Program Manager will also provide administrative supervision for direct practice case managers and interns. The Wellness Center Senior Program Manager will additionally function as an intake coordinator for community members seeking services.
Essential Duties and Responsibilities:- LPS Designated to participate in initiating 5150 involuntary psychiatric holds and takes the lead with crisis management
- Participates in the supervision of clinical student interns in collaboration with Director of Internship Training as an assigned Field Instructor
- If two (2) years post-licensure, participates in the clinical supervision of Master's level staff that are BBS Registered
- In collaboration with supervisor, monitor all administrative aspects of agency's Department of Mental Health (DMH) contracted OCS program and contract, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner
- Complete required reporting to funders as outlined by contract requirements
- Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases
- Provide individual and team supervision, support, and performance evaluations for all assigned staff
- Assist in recruitment, selection, training, supervision, and evaluation of direct service staff
- Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts
- Ensure adherence to funding source contract and performance standards
- Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients
- Effectively represent agency at funding partner or collaborative meetings
Qualifications:- Master's degree in Social Work, Psychology, or a related field of study from an accredited university
- Valid registration and licensure with the California Board of Behavioral Sciences.
- Must have at least 1000 clinical hours accrued towards licensure
- LPS Designated to participate in crisis management team to initiate 5150 involuntary psychiatric holds for FSP Clients
- Willingness to supervise program student interns as a Field Instructor and/or provide individual or group supervision to Masters-Level Staff
- Outstanding clinical review skills
- Strong training, project management, and team-building skills
- Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients
- Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills
- Knowledge of trauma informed services, housing first and harm reduction methodologies
- Experience providing administrative and clinical supervision
- Experience working with people living with mental illness and/or substance abuse
- Contract and quality assurance experience
- Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications
- Current, valid California Driver's with an acceptable driving record and reliable vehicle
Work Environment:- Combination of field and office environment
- Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
- On occasion walk or drive to different local sites
- Will necessitate working in busy and loud environments
- Will be exposed to elements like cold, heat, dust, noise and odor
- May need to bend, stoop, twist, and sit throughout the day
EXPECTED BEHAVIORS OF ALL STAFF- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest, specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Benefits & Perks - Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
