Navy Federal Credit Union

Senior Program Manager (Veteran Status Preferred)

Navy Federal Credit Union$110K — $130K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of relevant program management experience in a cross-functional environment.
  • 2+ years leading multi-phase programs.
  • Advanced knowledge of program management methodologies like Agile and Waterfall.
  • Demonstrated experience in driving business transformation and operational efficiency initiatives.
  • Strong alignment capabilities between program execution and organizational goals.
  • Skilled in budgeting, resource planning, and risk mitigation.
  • Expertise in change management and stakeholder engagement strategies.

Responsibilities

  • Lead cross-functional programs to drive strategic initiatives and operational improvements.
  • Develop integrated program plans and schedules aligned with business goals.
  • Collaborate with stakeholders to ensure program alignment with success metrics.
  • Monitor program progress and accountability using governance practices and reporting tools.
  • Manage program risks and issues while addressing interdependencies across teams.
  • Coordinate with partners for timely program execution and delivery.
  • Mentor junior program staff to enhance capability and foster leadership.

Benefits

  • Opportunity for professional development and mentorship.
  • Engagement in strategic and impactful initiatives within the organization.
  • Access to advanced program management tools and methodologies.
  • Encouragement of continuous improvement practices within teams.
  • Collaboration with diverse internal and external partners.
Full Job Description
Responsible for leading cross-functional programs that support business transformation, operational efficiency, and strategic initiatives. Works independently to manage program execution, stakeholder alignment, and risk mitigation. Applies advanced knowledge of program management methodologies to deliver measurable outcomes and ensure alignment with organizational goals. Serves as a mentor to junior program staff and contributes to the continuous improvement of program delivery practices.

Responsibilities

  • Lead cross-functional programs that support strategic initiatives, operational improvements, and business transformation
  • Develop and maintain integrated program plans, schedules, and resource allocations aligned with defined business goals
  • Collaborate with business stakeholders to ensure program alignment with organizational priorities and success metrics
  • Apply program governance practices, tools, and reporting standards to monitor progress and ensure accountability
  • Identify and address program risks, issues, and interdependencies across teams and functions
  • Coordinate with internal and external partners to ensure cohesive and timely program execution
  • Deliver program updates and performance insights to senior stakeholders and governance forums
  • Contribute to business case development and investment planning through data analysis and scenario modeling
  • Ensure compliance with internal controls, policies, and governance standards
  • Promote continuous improvement and change readiness within program teams
  • Mentor program managers and team leads to build delivery capability and leadership skills
  • Support the refinement of program delivery methodologies and enterprise best practices
  • Collaborate with enabling functions (e.g., finance, HR, operations) to support program execution and business readiness
  • Represent the program management function in cross-functional planning and capability-building initiatives
  • May perform other duties as assigned


Qualifications

  • 5+ years of relevant program management experience, managing programs in a cross-functional environment
  • 2+ years of experience leading multi-phase, cross-functional programs
  • Advanced knowledge and understanding of program management methodologies (e.g., Agile, SAFe, Waterfall), with the ability to lead multi-team initiatives and adapt delivery models to business needs
  • Significant experience in managing cross-functional programs that support business transformation, operational efficiency, or strategic initiatives
  • Proven ability to align program execution with organizational goals, manage stakeholder expectations, and drive measurable outcomes
  • Advanced skills in program budgeting, resource planning, and risk mitigation across multiple workstreams
  • Experience with managing program governance processes, stakeholder communications, and issue resolution
  • Expert knowledge of change management and stakeholder engagement strategies to support adoption and sustainment
  • Advanced skill in using program analytics and reporting tools (e.g., Power BI, Tableau, Smartsheet) to monitor performance and inform leadership
  • Bachelor's degree in Business Administration, Program Management, Organizational Development, or related field, or equivalent combination of training, education, and experience


Desired Qualifications
  • Master's degree in Business Administration, Project Management, or related field, or equivalent combination of training, education, and experience
  • Professional Certifications (e.g.,PMP, PgMP, or Lean/Agile certification)
  • Experience with business process transformation or organizational change management is desirable.
  • Proficiency with MS Office; familiarity with tools (e.g., Smartsheet, MS Project, Jira) preferred.


Additional Information

Hours:
  • Monday - Friday, 8:00AM - 4:30PM


Location:
  • 820 Follin Lane, Vienna, VA 22180

About Navy Federal Credit Union

Navy Federal Credit Union is a credit union that serves members of the military and their families. The credit union offers a range of financial products and services, including checking and savings accounts, loans, and credit cards. Navy Federal Credit Union was founded in 1933 and is headquartered in Vienna, Virginia. The credit union has more than 9 million members and operates more than 300 branches across the United States and around the world.
Learn more about Navy Federal Credit Union
Size
18,000 employees
Industry
Founded
1933

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