Senior Program Manager

LifeWorks, Inc. • $86K — $136K *
Toronto, ON M3C 0E3In-Person
Enterprise Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • University degree in relevant field
  • PMP or SAFe SPC/RTE certification
  • 7-10 years in program/project management
  • Expertise in hybrid delivery and executive stakeholder management
  • Proven experience with program financials and benefits realization

Responsibilities

  • Co-lead delivery stand-ups to identify and resolve blockers
  • Maintain clarity of roles and responsibilities across workstreams
  • Facilitate problem-solving sessions with cross-functional teams
  • Present RAG status and risk narratives to steering committees
  • Monitor budget variance and manage financial forecasts
  • Escalate conflicting priorities and govern dependencies
  • Develop and manage program milestone plans across methodologies

Benefits

  • Comprehensive total rewards package with competitive salary
  • Minimum 3 weeks of vacation and flexible benefits plan
  • Option to work in-office, virtually, or hybrid
  • Generous company-matched pension and share purchase programs
  • Career growth and learning opportunities
  • Community involvement and giving back initiatives
Full Job Description
Description

What You'll Do

Daily & Weekly Rhythm

  • Co-lead delivery stand-ups, surface blockers early, and escalate interdependencies in real time
  • Maintain RACI clarity across all workstreams with single named owners and shared accountability
  • Facilitate collaborative problem-solving sessions where cross-functional teams jointly solve blockers and commit to delivery


Monthly Governance Cycles

  • Present crisp RAG status and risk narratives to steering committees with headline insights and decisions in unmissable callout boxes
  • Monitor budget variance, explain cost movements, maintain forecasts, and track benefits realization (CapEx/OpEx trade-offs, business case pressure testing)
  • Proactively escalate conflicting priorities, govern dependencies, and lead formal change control processes that protect baseline scope and budget while maintaining sprint backlog flexibility


Program Milestones & Phase Gates

  • Develop program-level milestone plans and steering committee governance spanning initiation through closure, with mastery across Agile, Waterfall, and Hybrid methodologies
  • Validate benefits realization post-launch and embed lessons learned into future programs
  • Coach team members in program management best practices and delivery methods


Program Examples You'll Own

  • Enterprise System Transformation: Migrating legacy platforms to modern, scalable architectures
  • Agentic AI Deployment: Scaling AI-driven agents to improve operational efficiency and customer experience
  • Process Modernization: Redesigning end-to-peer business processes to reduce friction and cost


What You Bring

  • Hybrid Delivery & Governance Mastery: Expertly manage Waterfall and Agile methodologies, balancing fixed milestones with sprint flexibility
  • Executive Communication: Distill complex health metrics into crisp RAG status reports, risk narratives, and clear decision requests
  • Financial Acumen: Own budget conversations, business case development (CapEx/OpEx), and post-launch benefits realization
  • Strategic Alignment: Drive clarity via RACI matrices and facilitate co-creation sessions to ensure single-owner accountability


Qualifications

Education & Certification

  • University degree
  • PMP (Project Management Professional-PMI) OR SAFe SPC/RTE certification


Experience

  • 7-10 years of program or project management in complex, multi-functional environments
  • Demonstrated mastery of hybrid delivery and executive stakeholder management
  • Track record owning program financials, benefits realization, and cross-functional alignment at scale
  • ITIL 4 Foundation Practitioner
  • Exposure to enterprise system transformation, digital modernization, or Agentic AI initiatives
  • Evidence of coaching/mentoring program teams


Nice To Have

  • Lean Six Sigma Black Belt or equivalent
  • Own.it certification
  • Google Cloud or AWS Cloud Practitioner
  • Silver level TELUS PM Certification (for internal candidates)


Advanced knowledge of English is required because you will most of the time interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

Stay Connected with LifeWorks, Inc. Careers

Stay informed about the latest news, job alerts, and career tips from LifeWorks, Inc. by subscribing to updates. Tailor your subscription to receive information that matches your career interests and professional goals.

SEARCH LIFEWORKS, INC. JOBS

READ CAREERS BLOG

LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at LifeWorks, Inc.

More Enterprise Technology Jobs

Find similar Senior Program Manager jobs:

NationwideToronto, ON