JOB SUMMARY

This job is responsible for successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies between a group of projects and/or related activities within the constraint of scope, quality, time and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors. Manages a matrix group of employees and contractors who serve on project teams and/or within departmental work groups to achieve a coordinated benefit. Establishes delivery of product and technology application capability roadmaps and oversees implementation and delivery of multitenant enterprise programs. Leads overall staffing and cost modeling to ensure capabilities are delivered at lowest costs and maximized profitability. Develops and communicates a data-driven impact analysis, including quality and risk across the capabilities. As part of delivery, the incumbent leads to ensure sustainability through change management methodology and security behavior engagement. Leads activities related to collecting, analyzing, and reporting on key performance indicators including developing dashboards, scorecards, forecasting, trending, tracking results, and executive presentations. Serves as a mentor to other Program Managers.

ESSENTIAL RESPONSIBILITIES

• Cross-functional collaboration and interdependency management between a group of projects, products/technologies, functions and/or customers.
• Work with the executive sponsor of a corporate program and other management as required to achieve the objectives of a defined corporate program. Acquire detailed understanding of the business objectives for an assigned area.
• Ensure clear lines of communication including but not limited to; transparency to the business on upcoming security initiatives, identifying impact to the business and to consumers, helping shape remediation, and developing external and internal communications
• Measure program effectiveness and report accordingly on progress.
• Work with Executive Sponsor and Business Owner of a Program, and other management as required, to achieve the Program objectives.
• Measure program effectiveness and report accordingly on progress.
• Utilize change management methodologies to mitigate identified security risks.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business Education, Marketing or Information Systems 

Substitutions

• Six (6) years relevant, progressive experience

Preferred

• Master's Degree in Business Administration or Business Management

EXPERIENCE

Required

• 7 years in IS/IT or IT Security

Preferred

• 5 years of Project/Program Management

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• PMP
• CISSP

SKILLS

• Change Management
• Presentation Delivery
• Prioritizing
• Analytical and Logical Reasoning/Thinking
• Communication
• Experience with Conflict Resolution
• Experience with Risk Mitigation Planning
• Customer Relationship Management
• Strong Interpersonal and Leadership
• Solid Organizational and Planning

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.