Amazon

Senior Program Manager, Fraud , Flex FACT

Amazon$115K — $160K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in program or project management
  • Proficient in leveraging data to drive system improvements
  • Experienced in owning program strategies and delivering results to leadership
  • Preferably 2+ years in process improvements
  • Master's or MBA in related fields is a plus
  • Familiarity with AI tools is beneficial
  • Experience in workforce development and analytics

Responsibilities

  • Lead program management for fraud prevention initiatives from inception to iteration
  • Create and manage operational metrics and dashboards for tracking fraud trends
  • Draft clear documents to convey program status and risks to leadership
  • Collaborate with tech teams on requirements for detection models and automation tools
  • Analyze emerging fraud patterns for actionable insights
  • Design enforcement workflows and collaborate with legal and operations
  • Facilitate cross-functional groups for alignment on program priorities

Benefits

  • Comprehensive health insurance options
  • 401(k) matching program
  • Generous paid time off policy
  • Parental leave benefits
  • Adoption and surrogacy reimbursement coverage
  • Mental health support services
  • Flexible spending accounts
Full Job Description
As a Program Manager for Fraud Prevention, you will drive the execution and continuous improvement of fraud prevention programs across the Amazon Flex ecosystem. You will partner cross-functionally with technology, science, operations, legal, and finance teams to implement mechanisms that detect, prevent, and mitigate fraudulent activity. This role requires a data-driven operator who can translate ambiguous problem spaces into clearly scoped programs, define measurable success criteria, and deliver results through influence rather than authority. You will balance fraud risk reduction with delivery partner experience and operational efficiency, ensuring that enforcement actions are fair, scalable, and defensible.

Key job responsibilities

Own end-to-end program management for fraud prevention initiatives - from problem identification and scoping through mechanism design, launch, and post-launch iteration

Develop and maintain operational metrics, dashboards, and reporting cadences to track fraud trends, program effectiveness, and key performance indicators

Write clear and compelling documents (narratives, program briefs, business reviews) to communicate program status, risks, and recommendations to leadership

Partner with science and technology teams to define requirements for detection models, enforcement tooling, and automation capabilities

Conduct root cause analysis on emerging fraud patterns and translate findings into actionable program recommendations

Design and manage escalation workflows, investigation processes, and enforcement mechanisms in collaboration with operations and legal teams

Coordinate cross-functional working groups to drive alignment on program priorities, timelines, and trade-offs

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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