About this role:
We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross-functional coordination that enable our sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as our fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next. This role is ideal for someone with 6+ years of experience who has scaled complex operational programs in a technical environment and thrives at the intersection of process, technology, and customer outcomes.
Responsibilities- Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.
- Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.
- Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.
- Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.
- Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.
- Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.
- Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.
- Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.
Qualifications- 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.
- Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
- Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.
- Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.
- Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments.
- Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.
- Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity.
- Comfortable operating without a playbook, knowing when to establish process and when to move without it.
- Experience in autonomous systems, robotics, or industrial automation strongly preferred.
Benefits & Perks- Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
- Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)
- Company 401(k)
- Commuter Benefits
- Flexible vacation policy
- Remote or hybrid work opportunities
- Sabbatical leave opportunity after 5 years with the company
- Paid Parental Leave
- Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
- Monthly meal and tech allowances for remote employees
$140,000 - $175,000 a year
