The world's leading technology companies face an impossible choice: build expensive internal consulting teams or watch customers fail to adopt their solutions. Code and Theory's Consulting as a Service (CaaS) practice offers a third way - embedding our teams directly into partners like global SaaS providers and hyperscalers to guarantee customer success without the overhead.
As Senior Program Manager, you'll scale this novel program from early traction to 8-figure ARR, building the frameworks, playbooks, and operational infrastructure while maintaining exceptional quality standards. This is a rare chance to architect an entirely new service category from the ground up, positioning Code and Theory as the premier partner for technology companies that need world-class consulting as a scalable service.
WHAT YOU'LL DO- Design the foundational operating model for our CaaS practice across US and EMEA markets
- Establish service delivery frameworks, engagement models, and success metrics for embedded consulting teams
- Build the program infrastructure to support 11+ Engagement Managers delivering measurable value to enterprise clients
- Create standardized playbooks and methodologies that ensure consistent outcomes across all engagements
- Architect joint business plans with technology partners, defining success criteria, target accounts, and revenue models
- Establish governance frameworks that maintain Code and Theory's consulting excellence while operating under partner brands
- Design and implement partner enablement programs that position our consultants as extensions of their internal teams
- Define and operationalize the metrics that matter: adoption velocity, utilization rates, time-to-value, and expansion revenue
- Build reporting and analytics capabilities that demonstrate clear ROI to both partners and their customers
- Establish the measurement frameworks that prove our consultants drive measurable business impact
- Develop certification programs and competency frameworks across multiple technology stacks
- Create knowledge management systems that capture and scale successful engagement patterns
- Build quality assurance processes that maintain Big 4-level delivery standards
- Scale CaaS operations across technology partners
- Achieve target utilization rates and customer satisfaction scores
- Generate qualified case studies demonstrating clear value realization
- Build scalable frameworks ready for international expansion
- Establish Code and Theory as the premier CaaS provider in the enterprise technology market
- Create a new revenue stream projected to reach 8-figure annual recurring revenue
- Position the company as an innovative leader in the consulting services evolution
WHAT YOU'LL NEED- Experience as a program or engagement manager at a management consultancy or global systems integrator
- Proven experience designing and implementing scalable service delivery models
- Track record managing complex, multi-stakeholder programs with measurable business outcomes
- Experience building program management offices and operational frameworks from the ground up
- Expertise in agile delivery methodologies, change management, and process optimization
- Financial acumen including P&L management, utilization modeling, and pricing strategy
- Understanding of enterprise technology adoption challenges and customer success methodologies
- Experience with B2B SaaS, digital transformation, or technology consulting preferred
- Familiarity with modern collaboration and project management platforms
- Exceptional stakeholder management across C-suite, partner organizations, and delivery teams
- Proven ability to influence without authority in complex, matrixed environments
- Executive communication skills with experience presenting to senior leadership and partner executives
ABOUT USBorn in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Mediacurrent, Rhythm, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We're always on the lookout for smart, driven, and forward-thinking people to join our team.
The target range of base compensation for this role is $120,000 - $200,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
