Job DescriptionRelocation Assistance Available
About the business unit: The Global Sales Operations & Effectiveness (SO&E) organization is leading the transformation of BD's commercial capabilities, positioning the company to be one of the strongest commercial organizations in MedTech.
About the role:The
Program Manager, Commercial Technology & Systems is responsible for driving the strategic planning, execution, and continuous optimization of programs across Commercial Technology platforms and Sales Intelligence systems, including data, analytics, AI, and enablement. This role connects enterprise strategy to execution by coordinating cross-functional teams, establishing strong governance and decision discipline, and ensuring initiatives deliver measurable business outcomes and sustained adoption.
Operating at the intersection of strategy, delivery, data, technology, and change, this role also provides portfolio-level ownership of compute capacity, vendor management, and global commercial technology operations. The role works closely with Procurement, IT, and Finance to ensure scalability, cost discipline, and long-term value realization in a complex, global, matrixed environment.
Key Responsibilities:Portfolio Integration- Act as the portfolio integrator, ensuring Commercial Technology, Sales Intelligence, and enablement initiatives function as a unified system rather than isolated solutions.
- Support alignment of program objectives with enterprise goals and commercial priorities, emphasizing integrated execution.
- Enable cross-functional visibility and collaboration to drive cohesive delivery and sustained adoption.
- Maintain integrated roadmaps guiding initiatives from concept through delivery, execution, and value realization.
- Identify cross-program dependencies, downstream impacts, and organizational readiness factors to ensure seamless execution.
Program Execution & Delivery Management - Drive execution across multiple concurrent initiatives spanning Commercial Technology platforms, systems, data, analytics, AI, and enablement.
- Manage program plans, milestones, risks, and resources to ensure predictable, high-quality delivery.
- Own end-to-end program delivery through close collaboration with internal teams, implementation partners, and vendors.
- Establish and maintain an operating cadence that drives accountability, transparency, and momentum across workstreams.
Commercial Technology Capacity & Vendor Governance - Own portfolio-level visibility into Commercial Technology and Systems compute capacity, including cloud, analytics, AI/ML, and application workloads.
- Align compute demand, utilization, and capacity planning with roadmap priorities and business needs.
- Own vendor coordination, licensing oversight, and commercial governance across SO&E initiatives.
- Partner closely with Procurement and Finance on vendor strategy, contracting, renewals, usage forecasting, and budget controls.
- Identify opportunities for license optimization, consolidation, cost avoidance, and vendor risk mitigation.
Governance, Decision & Risk Management - Coordinate cross-functional teams across SO&E, IT, Finance, Legal, and Procurement.
- Balance competing priorities and incentives to deliver results without direct authority.
- Establish and maintain program governance, including ownership, decision rights, escalation paths, and review forums.
- Partner with the BD Excellence team to define, execute, and continuously improve a unified operating rhythm.
- Surface trade-offs, risks, and constraints to drive timely, well-informed decisions balancing speed, cost, risk, and value.
- Identify risks early, quantify impact, and drive mitigation and resolution-not just status reporting.
- Serve as the single point of orchestration for complex, cross-enterprise Commercial Technology decisions.
Data, Metrics & Outcome Optimization - Monitor and support success metrics-including adoption, productivity, cycle time, data quality, insights, and cost management-after they are defined, ensuring business objectives are achieved.
- Partner with BD Excellence Strategy Operations to align initiative delivery with the value realization framework.
- Track progress using objective data and performance indicators; adjust plans and priorities based on insight and results.
- Ensure initiatives deliver measurable and sustained business value through disciplined value realization practices.
Stakeholder Communication & Executive Storytelling - Serve as the integrator between business leaders and delivery teams across Commercial Technology and Sales Intelligence initiatives.
- Translate complex initiatives into clear, outcome-focused narratives for executive audiences.
- Influence executive decisions through fact-based insights, structured recommendations, and clear articulation of trade-offs.
Required education and experience:- Bachelor's degree in business, Engineering, Information Systems, or related field
- At least 5 years of experience in program management, transformation delivery, consulting, operations, or technology-focused roles within large, global organizations
- Proven experience leading multi-workstream initiatives with complex dependencies and senior-level visibility.
- Strong experience establishing governance, driving execution discipline, managing risk, and facilitating decision-making across cross-functional teams.
- collaborates effectively and constructively challenges when needed.
- Data-driven decision-maker who translates insights into action.
- Ability to simplify complexity and communicate clearly with both technical and non-technical audiences.
- Demonstrated ability to operate effectively and influence without authority in a matrixed environment.
Preferred qualifications:- Master's Degree
- Experience supporting Commercial Technology platforms, enterprise systems, analytics, data, or technology portfolios.
- Experience with analytics-driven or AI-enabled platforms in a commercial or customer-facing context.
- Experience partnering with IT, Architecture, Security, Procurement, Finance, and external vendors or system integrators.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
- Annual Bonus
- Potential Discretionary LTI Bonus
- Potential reimbursement of vehicle use/mileage
- Potential reimbursement of phone use
Health and Well-being Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
Other Well-being Resources
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
Life Balance Programs
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
Other Life Balance Programs
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Required SkillsOptional Skills
Primary Work LocationUSA NJ - Franklin Lakes
Additional LocationsWork ShiftAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information$165,500.00 - $273,200.00 USD Annual
