Charles Schwab

Senior Program Manager, AI Fluency, AI.x

Charles Schwab$125K — $150K *
Education, Government & Non-Profit
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in instructional design or learning and development
  • Proven experience creating learning programs for large organizations
  • Led end-to-end content development from concept to delivery
  • Skilled in simplifying complex topics into role-based learning
  • Experience managing multiple concurrent projects and priorities
  • Effective in measuring learning outcomes and enhancing programs

Responsibilities

  • Design and develop scalable learning experiences for AI fluency
  • Transform complex AI concepts into practical educational content
  • Collaborate with subject matter experts and business leaders
  • Continuously adapt content in response to business needs
  • Ensure educational programs support responsible AI usage
  • Evaluate and enhance content effectiveness based on feedback

Benefits

  • Opportunities for bonuses or incentives
  • Collaborative work environment at the forefront of AI strategy
  • Access to resources for professional development and growth
  • Ability to impact enterprise-wide AI fluency and education
Full Job Description
Your Opportunity

As part of Schwab’s AI Strategy & Transformation team (AI.x), you’ll join the central hub for Artificial Intelligence across the company. AI.x brings together product, engineering, strategy, and risk specialists to set enterprise AI vision, invest in transformative opportunities, and accelerate delivery organization-wide. Our team builds the scalable core platform for AI and explores next-generation GenAI initiatives that redefine client experiences.

 

As a Program Manager supporting AI Fluency, you will help build the knowledge, skills, and confidence employees need to effectively and responsibly leverage artificial intelligence across Schwab. Working at the intersection of learning, instructional design, content strategy, and enterprise capability building, you will design and develop scalable learning experiences that transform complex AI concepts into practical, role-based solutions. You will partner with subject matter experts, governance teams, learning professionals, and business leaders to create engaging content that supports continuous learning and measurable business impact. This role requires strong analytical thinking, communication, and collaboration skills to continuously evolve content, respond to changing business needs, and ensure employees can effectively apply AI capabilities in their daily work while operating within responsible-use expectations.

What you have

Required Qualifications

  • 10+ years of experience in instructional design, learning and development, learning strategy, enterprise capability building, content program management, or related disciplines
  • 10+ years of experience developing learning programs, content, or curricula for large organizations
  • Experience leading end-to-end content development initiatives from concept through delivery
  • Experience translating technical, emerging, or complex topics into role-based learning experiences
  • Experience partnering with subject matter experts and business stakeholders to develop educational content
  • Experience managing multiple projects, priorities, and deliverables simultaneously
  • Experience measuring learning effectiveness and using feedback to enhance educational programs

Preferred Qualifications

  • Expertise in Learning Program Design to create scalable and engaging learning experiences
  • Strong Instructional Strategies capabilities that support adult learners and varied learning modalities
  • Experience leveraging Generative AI or Artificial Intelligence (AI) concepts within learning or business environments
  • Demonstrated Content Strategy and Content Design skills to create high-quality educational materials
  • Strong Communication and storytelling abilities to simplify complex concepts for broad audiences
  • Experience conducting stakeholder interviews and applying Knowledge Management practices
  • Proven Project Management skills supporting content development and delivery roadmaps
  • Ability to use Cross-Functional Collaboration to build alignment across learning, governance, and business teams
  • Experience evaluating content performance using Metrics Management or related analytical approaches
  • Bachelor's degree or equivalent combination of education and relevant experience
  • Experience with learning management systems or enterprise learning platforms

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

 

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ

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