Job DescriptionAs a Program Manager / Account Manager with CapTech, your focus will be helping our clients deliver results against some of their most complex business and technology initiatives. The Program Manager / Account Manager will partner with and ensure the long-term success of our clients. Different projects could challenge you to succeed as a highly consultative senior management advisor or to drive highly visible technical projects based on your planning, execution, and client relationship management skills. The Program Manager / Account Manager will develop long-term relationships with our client stakeholders and ensure successful service delivery.
Specific responsibilities for the Program Manager / Account Manager position include:
- Establish collaborative partnership with key stakeholders to assess and recommend optimal business and technical solutions.
- Lead cross-functional delivery teams to deliver impactful business outcomes.
- Develop integrated plans to establish, monitor, manage and report key milestones and deliverables.
- Support the triage and resolution of critical program or project issues and scope changes throughout the project phases.
- Develop a trusted advisor relationship with key client stakeholders and executive sponsors
- Build and maintain strong, long-lasting customer relationships.
- Perform hands-on project work, including analysis, design, process engineering, and change management, as needed by the project.
- Advocates for digital accessibility and inclusive design practices in all projects and client interactions.
Qualifications Specific qualifications for the Program Manager / Account Manager position include:
- Bachelor's degree in Business Administration, Computer Science, MIS or equivalent combination of education and experience
- 8+ years of experience in project or program management successfully delivering complex technology solutions, with specific experience delivering projects for state and local government agencies.
- PMP certification preferred.
- Proven account management or other relevant experience.
- Minimum 8 years of experience in project or program management role, preferably with full agile development life cycle experience.
- Demonstrated track record of successful ability to manage large and complex consulting engagements.
- Ability to assess client needs, identify omissions and gaps, and design optimal solution.
- Creative thinking and seeking innovative solutions to complex technical/business problems.
- Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence.
- Excellent communication skills, listening, negotiation and presentation skills.
Additional InformationWe want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we've launched extended benefits to help meet our employees' needs.
- CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.
- Learning & Development - Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
- Modern Health -A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life's ups and downs
- Carrot Fertility -Inclusive fertility and family-forming coverage for all paths to parenthood - including adoption, surrogacy, fertility treatments, pregnancy, and more - and opportunities for employer-sponsored funds to help pay for care
- Fringe -A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them - ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
- Employee Resource Groups - Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
- Philanthropic Partnerships - Opportunities to engage in partnerships and pro-bono projects that support our communities.
- 401(k) Matching - Generous matching and no vesting period to help you continue to build financial wellness
