Plexus Corporation

Senior Program Management Manager

Plexus Corporation • $142K — $214K *
Buffalo Grove, IL 60089In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred, with 8+ years of relevant experience.
  • Proven track record in Program Management leadership.
  • Strong evaluative skills for potential and succession planning.
  • Expertise in managing customer contracts and compliance.
  • Ability to influence and collaborate with cross-functional teams.

Responsibilities

  • Lead the Program Management function and team development.
  • Ensure understanding and adherence to customer contracts by PMs and CFTs.
  • Maintain strong relationships with market sectors and customers for service excellence.
  • Spearhead site-level customer satisfaction initiatives and metrics.
  • Oversee planning and management of customer transitions and new projects.
  • Drive site program financials and coach PMs on performance improvement strategies.

Benefits

  • Opportunity for professional development and coaching.
  • Access to Plexus best practices and standard work methodologies.
  • Involvement in cross-functional customer engagement initiatives.
  • Collaborative working environment with a focus on excellence.
Full Job Description
Purpose Statement: Leads the Program Management function at a site. Hires, deploys and develops a team of Program Managers / supporting teams, ensuring effective collaboration with Operations and other site functions in driving customer satisfaction and the delivery of customer contracts. Establishes standard work and implements Plexus' best practices at the site.

Key Job Accountabilities:
  • Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.
  • Ensures that customer contracts and parameters are understood by PMs and CFTs and that PMs have the knowledge and skills to ensure adherence and delivery to contractual commitments. Partners and influences key stakeholders to recommended contract changes and improvements.
  • Maintains close working relationships with the Plexus Market Sectors and customers in order to ensure customer service excellence. Establishes standard work for the PM team in respect to CFT Leadership, customer engagement, and delivery planning and execution.
  • Leads and sponsors site customer satisfaction activities and metrics. Supports PMs and CM/CDs with best practice adoption and leads site level cross-functional customer satisfaction improvement initiatives.
  • In collaboration with Operations and Program Leadership, ensures effective planning and management of transfers and transitions - new customers (in), disengagements (out), NPI's and transfers from/ to other Plexus sites.
  • (If regionally applicable) Understands and drives the customer P&L for all site programs (sales, margins, mark- ups, labor, inventory, PPV, etc.) and coaches and supports PMs to deliver to expectations and drive actions that improve financial results. Responsible for forecast projections for the PM department (PM resources).


Education/Experience Qualifications:
  • Bachelor's Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.


This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

About Plexus Corporation

Plexus Corporation is an American multinational electronics manufacturing services company headquartered in Neenah, Wisconsin. The company provides a range of services to original equipment manufacturers (OEMs) in the aerospace and defense, healthcare, industrial, and semiconductor industries. Plexus' services include design and engineering, supply chain management, assembly and testing, and after-market services. The company operates in North America, Europe, and Asia and has manufacturing facilities in over 20 countries. Plexus was founded in 1979 and went public in 1988.
Learn more about Plexus Corporation
Size
19,200 employees
Market Cap
$2.8 billion
Industry
Manufacturing & Automotive
Net Income
$122.6 million
Founded
2011
5 Year Trend
+8.6%
Revenue
$3.3 billion
NASDAQ
PLXS
* Ladders Estimates

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