Position DetailsPosition Information
Recruitment/Posting Title Senior Program Coordinator
Job Category URA-AFT Administrative
Department One Stop Student Services Cent
Posting Summary Rutgers, The State University of New Jersey is seeking a Senior Program Coordinator for the One Stop Student Services Center within the Division of Enrollment Management at Rutgers University-New Brunswick (EMNB).
Among the key duties of the position are the following:
- Assists students in navigating the various pathways after enrollment at Rutgers University - New Brunswick: their class registration, their grades, their degrees, their money, and other information related to their academic records.
- Counsels, advises, investigates, problem-solves, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties.
- Acts as a facilitator to resolve student services issues and is knowledgeable about all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions.
- Identifies and anticipates student enrollment issues, resolves or establishes a viable and timely plan for resolution, and follows-up on agreed upon plans.
- Addresses student enrollment needs, and develops specialized knowledge through their experience, and extensive and regular professional development. This is a direct student service position, spending the majority of time on the 'front line' working with students, parents, and other University departments.
FLSA Nonexempt
Grade 05
Salary Details $68,278.00
Minimum Salary 68278.480
Mid Range Salary 84393.980
Maximum Salary 100509.480
Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
Position Status Full Time
Working Hours 37.5
Standard Hours 37.50
Daily Work Shift Day
Work Arrangement Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.
Union Description URA-AFT Administrative
Payroll Designation PeopleSoft
Seniority UnitTerms of Appointment Staff - 12 month
Position Pension Eligibility ABP
Qualifications
Minimum Education and Experience - Bachelor's degree or an equivalent combination of education and/or experience.
- Two years of experience working with students or customers in a service-oriented environment.
Certifications/LicensesRequired Knowledge, Skills, and Abilities - Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
- Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities.
- Sensitive to cultural diversity and backgrounds.
- Proven ability to work effectively as a team member.
- Ability to analyze and interpret data and make independent decisions.
- Experience in Microsoft Office Suite, student information systems, Salesforce.
Preferred Qualifications - Experience working at the Rutgers, The State University of NJ or a similar multi-campus university.
- Working knowledge of student information systems (including but not limited OSFP, Salesforce, Perceptive Content, HESAA, COD, NSLDS, SRDB).
- Experience in higher education, preferably a one stop service model, financial aid, registrar, and/or student accounting.
Equipment Utilized - PC for Student Information System, Financial Aid Management System, NSLDS, WebNow, HESAA, COD, NSLDS, ELM, OSFP, SRDB, Salesforce, internal and external websites, etc.
- Microsoft Office.
Physical Demands and Work Environment - Must be able to lift 30 pounds.
Special Conditions - This position must be able to work some evening/weekend hours.
Posting Details
Posting Number 26ST1657
Posting Open Date 09/02/2026
Special Instructions to ApplicantsRegional Campus Rutgers University-New Brunswick
Home Location Campus Busch (RU-New Brunswick)
City Piscataway
State NJ
Location DetailsPre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
