Summary

This position is in the Office of the Chief Information Officer (OCIO), Enterprise Applications, Mission Systems Branch.

The Branch is responsible for planning, developing, implementing, managing and supporting data processing, telecommunications, and information resources management systems for HQ and Field offices of the National Labor Relations Board (NLRB). This position is responsible for application development, operations and maintenance, information architecture and more.

Duties

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As an Senior Program Analyst (Systems Analysis) (Senior Case Management Specialist), GS-0343-13, your typical work assignments may include:

• Providing consultation services to the modernization development team and the customer community, advising on legacy system failures, technical debt, and prioritization of modernization efforts.
• Gathering requirements and analyzing data, developing recommendations for resolving system inefficiencies, and preparing detailed statistical reports to track progress and identify areas for further enhancement.
• Collaborating with officials from other organizational components within the agency to identify system deficiencies and recommend process improvements for legacy or modernized case management systems.
• Developing guidelines, requirements, and training documentation to ensure that end-user operational guides are kept up to date.
• Participating in the development and deployment of new systems or system updates, including performing system testing to ensure that all requirements are met, and programming deficiencies are eliminated.
• Performing other duties as assigned.

Requirements

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Conditions of employment

• U. S. Citizenship Required.
• Males born after 12/31/1959 must be registered for Selective Service.
• This is not a remote (virtual) position.
• Relocation expenses are not authorized.
• This position is in the Competitive Service.
• This position is not part of the Bargaining Unit.
• A one-year probationary period may be required.
• You may be required to complete as applicable, a new one-year probationary period or two-year trial period if appointed.
• If you are a current status federal employee, you may be required to complete a new one-year probationary period if selected.
• Subject to a background investigation prior to appointment.
• Submit complete application package online by 11:59 PM EST on the closing date.

Qualifications

All qualifications and eligibility requirements must be met by the closing date of the announcement.

IDEAL CANDIDATE STATEMENT

The ideal candidate is a proactive, detail-oriented professional that possesses a strong ability to work independently and collaborate with cross-functional teams to meet organizational goals. The candidate has excellent oral communication skills, provides exceptional customer service and effectively collaborates to ensure the successful development and deployment of systems.

MINIMUM QUALIFICATIONS

Applicants must have one year of specialized experience, equivalent to the GS-12 grade level, which has provided them with the knowledge, skills, and abilities to successfully perform the duties of a Senior Program Analyst (Systems Analysis) (Senior Case Management Specialist) at the GS-13 grade level.

Specialized experience includes:

• Experience analyzing data and systems to ensure efficient operation and functionality; and
• Experience developing programs and strategies to support software transitions; and
• Experience recommending solutions of case management system efforts to streamline workflows and improve collaboration.

This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position.

Substitution of education in lieu of specialized experience may not be used for this grade level.

For more detailed information on these qualification standards, please visit the United States Office of Personnel Management's website here.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualifications and eligibility requirements must be met by the closing date of the announcement.

Education

There is no substitution of education for experience for this position.

Additional information

SUPPLEMENTARY VACANCIES

Supplementary vacancies may be filled in addition to the number stated in this announcement.

PLACEMENT POLICY

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by appointment. Management may use any one or any combination of these methods to fill the position.

PROBATIONARY/TRIAL PERIOD

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period, or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

• Your performance and conduct; and
• The needs and interests of the agency; and
• Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

ALTERNATE APPLICATION INFORMATION

Applicants may contact the Office of Human Resources.

The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Employee Assistance Program, and the Childcare Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.